learning


Am I Uncoachable? Am I Unapproachable? 1

In this week’s Friday guest post coach Amber Fogarty shares her thoughts and experience with those who are uncoachable and unapproachable.

Am I Uncoachable? Am I Unapproachable?

by Amber Fogarty

Raise your hand if you’ve ever encountered someone who was uncoachable. How about someone who was unapproachable? Surely, you’ve encountered both types of people in your coaching business and in your community. Being both uncoachable and unapproachable is one of the worst combinations.

Take a moment to think about yourself and your interactions during the last month. Can you think of times when you’ve come across as either uncoachable or unapproachable or both?

Many blogs posted on this site have highlighted the importance of coaches having coaches. I strongly believe that one cannot be an effective coach without a coach of his or her own. One of my mentors in the coaching industry, who has been a coach for more than 25 years, once told me that “a coach without a coach is a con artist.” Strong words, but words I believe to be true. How can we sell the value of coaching to others if we don’t have a coach ourselves? We must be a “product of the product.”

But what makes someone uncoachable? There are so many factors that can contribute to “uncoachability.” Here are a few of my favorites, worded as I statements so that you can challenge yourself to think about whether or not each one applies to you.

  • I am uncoachable because I do not want to change.
  • I am uncoachable because I do not believe that I need to change.
  • I am uncoachable because I believe I know more than the coach. (Knowing is the enemy of learning.)
  • I am uncoachable because I think it’s not the right time to (fill in your excuse here).
  • I am uncoachable because I think something or someone else needs to change before I do.
  • I am uncoachable because I need to be in control 100% of the time.
  • I am uncoachable because I do not like to be challenged.
  • I am uncoachable because I am not open to feedback.

Bearing all this in mind, are you uncoachable? A very wise coach once told me that being coached is about being open to all possibilities. It is about being challenged to be a better version of yourself.

How can you strive to be more coachable? To be more open to feedback? To embrace change?

I recently was introduced to a networking expert by one of my coaching clients. I reached out to this new contact so that we could get to know each other and see if there were any opportunities for us to help each other. Her response to my request for a meeting indicated that she was really busy and was “only meeting with people who could directly impact her cash flow.” How could a networking expert be so unapproachable?

As coaches, we may at times believe that we have all the answers. We may be tempted to fall into the trap of believing that we don’t have anything to learn from a particular person or about our area of expertise. Knowing truly is the enemy of learning, and we always have more to learn. So let’s make a commitment to being approachable and coachable. Our families, our friends, and our clients deserve it.

About the Author/Further Resources

Amber Fogarty is a Partner and Coach with the SOS Coaching Network, which unites an elite group of coaches, trainers, and consultants from around the world, providing them with personalized programs, one-on-one and group coaching, and tools to help them succeed in the rapidly growing coaching industry. Learn more at www.soscoachingnetwork.com.


How passionate are you about your coaching?

A common theme that I see in those wanting to become coaches is a passion for coaching. It may be that it’s a particular niche or process that has ignited that enthusiasm or it may be for the entire field.

Yet from time to time I come across coaches and those wanting to be coaches who have lost touch with that passion and are frustrated – maybe by their perceived lack of progress in their studies or growth of their practice.

There are lots of practical actions that you may be able to take in such a situation. Often in such a situation an individual may feel that they have done everything they can think of to do and yet nothing has worked.

The actual situation that is the source of the frustration can be very varied. With such a broad spectrum of potential “causes” this would be a very long post if I even attempted to cover a proportion of the scenarios.

Instead I am focusing a few minutes about your passion for your coaching and why you love(d) the idea of becoming a coach.

I invite you today to remind yourself of that and to (re)-connect with your passion for coaching and all that means for you. That may mean that you take a moment or two to really imagine, using all your senses, what you want to be doing as a coach.

Perhaps it’s about taking the time to actually go and physically do a coaching session with your own personal goal of being of service to that person.

Maybe it’s about reviewing testimonials and feedback that you have been given by past clients – or even writing a testimonial that you’d love to receive from your dream client.

Having (re)connected with your passion notice what occurs to you in this state about what you can do next with your coaching.

One thing I know as a coach is that when someone is feeling frustrated that the solutions that they are aware of for a given ”problem” can be very different to the ones that they can see in the same situation when they are feeling passionate. If nothing else it can be a great boost to your motivation and energy 😉


Coaches, how are you stretching your clients?

One of the “models” that a training department I used to work with was Comfort, Stretch and Panic Zones. If you have not come across that model it is usually explained using 3 circles, all with the same centre but increasing in size.

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The smallest circle is normally labelled your comfort zone. With this model you put things that are part of your every day life that you do naturally, possibly even without thinking about them. As the label suggests, it is the items that you are comfortable doing that “fit” into this section.

The middle ring is normally labelled your Stretch zone. This is where things that are not part of your everyday life and/or that you are not so comfortable doing fit. It’s things that stretch your skills, capabilities and perhaps even your attitude to carry out.

The outer ring is the panic zone. This is the area where it moves from just stretching your capabilities and moves into one of panic.

In a learning context you may have found that you are encouraged to work by moving into that state of stretch – one that challenges your abilities and away from comfort.

However, the approach with this model that I don’t hear mentioned as much is one that brings an activity into a client’s comfort zone. Or even one where they are comfortable “playing” with a new approach or capabilities.

Personally, I don’t think any approach is “right or wrong” in general. I do think that some approaches will be preferred, easier and work quicker for some individuals than others. Surely the important bit is the one that is used is one that works for the person using it 😉

In case anyone is reading this and thinking “but I’m a coach not a trainer” – For me this is a model about learning not training. It’s not outside the realm of possibility that a coaching client will turn to a coach for support with something that they feel is currently a stretch for them.

So the question I invite you to consider today is:

As a coach, how you are stretching your clients?


Chocolate Pudding and Coaching

My first full time jobs out of education were all in the hospitality industry. Working as a manager it was obvious that some waiting staff were taking more orders for desserts than others. One of the main differences between those who were selling more was with the way they were describing the desserts.

For example, imagine that you are dining out and at the appropriate time your waiter/waitress came to tell you “Today’s special desert is a chocolate pudding.”

That may sound appealing and you may even place an order. However, now, imagine the same scenario but this time your waiter/waitress tells you that:

“Today’s special desert is a must for chocolate lovers It’s a moist chocolate sponge, with a gooey dark chocolate filling that oozes out when you cut into it, topped with a white chocolate sauce. It is served warm with homemade smooth and creamy vanilla ice-cream that really compliments the chocolate-ness of the pudding.”

If you do like chocolate, which one of the two descriptions is going to have you drooling at the prospect of eating? Which conversation do you think will encourage you to say yes please?

(As a side note I think it’s important to add that both descriptions actually match with the dessert that was served)

One of the other things that those who sold more desserts did was that they did not take “no” personally. They knew that some people don’t like chocolate so are never going to order a chocolate pudding for themselves. They also know that sometimes a guest was just not hungry enough to have anything else. It didn’t mean that they were any less “worthy” as an individual.

I invite you to consider the description that you use to describe your coaching/work that will cause your potential ideal clients to drool at the prospect of working with you?

 


Learning to be a great coach

I was having a conversation recently revolving around an underlying desire for this person to learn to be a great coach. Rather than write a post about one of the specific skills I think a great coach demonstrates I am going to focus more on how you can learn to be a great coach.

How do you currently define a “great coach”?

This is a step that I find is often missed out. In conversations with people who tell me they want to be a coach but don’t feel that they are there yet it’s not at all uncommon that they haven’t actually defined for themselves what that means.

Once you know that benchmark it’s so much easier to then learn to be a great coach.

I invite you to take a moment to see what your current definition is, and share with you the following questions to aid you with that:

What is an example of a testimonial that a client would write for a great coach?

If you were following a great coach around, what would you see/hear them do?

What skills does a great coach possess?

What qualities does a great coach demonstrate?

Where are you now?

Once you have your benchmark of what a great coach currently means to you then you can take steps so that you are a great coach too. So my next question is where are you now?

I know as a coach/trainee coach you will probably have seen clients give an answer to a question that is outdated yet they still believe to be true. It’s a human trait to get caught up in that from time to time – you may be a coach but as I’m presuming that you are also human I invite you to consider the possibility that you may be wrong with your initial answer and check out the current reality.

So my first questions in this section are:

How do you know? What proof have you got?

My guess is that if you have got this far through a post about learning to be a great coach you are likely to think that there are skills that you could develop further. So my next question is:

How would you know if you too had those skills of a great coach?

Sometimes it’s a lack of information that can keep someone stuck – if you do find that any of your answers are “I don’t know”, find out!

Take action

Don’t just wish for these skills to appear overnight, the chances of your skills developing and you becoming a stronger coach increase dramatically if you actually do something to create that.

The action you take will depend upon the answers you have to the first two sections. My question to you under this heading is

How can you strengthen a particular area of your coaching?

Just some potential actions that may be relevant are:

Practice, study, observation, training, drills/exercises, establishing a strategy. working with a mentor, get your own coach, seeking feedback

What is it for you?

Evaluate the difference a particular approach made

Once you have taken action, check to see how it’s worked. One word of warning here – Don’t beat yourself up if the action you have taken hasn’t immediately resulted in you perfecting a skill. Learning can be “clunky” at times and things can be strengthened using many different ways. However, I find that beating yourself up isn’t one of the most effective ways 😉

Repeat

I was very conscious while writing this that I did not want to give a list of skills/qualities etc that I believe a great coach demonstrates. However, I also know that my definition has influenced what I’ve included and this stage is a prime example. For me, one thing great coaches demonstrate is continuing to develop their own skills etc.

You may have noticed that in the first stage I asked you how you currently define a great coach. I know that over the time I’ve been coaching some of my answers to the questions have remained relatively constant. However, there are aspects that I am aware of now that I was oblivious to when I first started coaching. Your perspective of what makes a great coach can change over time, so it can be worth checking what it is for you now.

Additional questions you may like to add in when you repeat this process –

How can you strengthen your coaching?

How can you make a bigger difference for your clients?

Feel free to share your views below, including your current definition of a great coach 🙂


One String to the Bow: Five Lessons for the Two-Dimensional Coach 4

In this week’s guest post David Lurie shares five lessons for coaches:

One String to the Bow: Five Lessons for the Two-Dimensional Coach

By David Lurie

I’ve been fortunate to work with a lot of coaches over the last couple of years, and it has been striking about the differences between them. While many coaches are truly excellent, some seem to suffer under the belief that by coaching others they can paper over their own cracks. It seems clear that coaches should be working under the same philosophy as professional therapists. If a therapist has to continue to receive therapy while providing it, why shouldn’t a coach receive coaching?

Lesson 1: Coaching others doesn’t mean you don’t need coaching yourself, although it is true that teaching leads to great amounts of learning.

A second problem that some coaches seem to face is that they don’t know what kind of coach they are. While a good coach may be able to focus on a wide number of areas, a good businessperson has a niche. I would imagine that we’re all capable to some degree of coaching on a number of different subjects, but that doesn’t mean we should. At Setsights Ltd, I officially provide Career Coaching and Interpersonal Skills training. That’s two simple services that more often than not are exactly the same: most clients need interpersonal skills training to aid their careers, and although I do my fair share of training on CV-writing and occasion relationship coaching, my bread and butter work is targeted.

Lesson 2: As a coach, ensure you not only have a niche, but that you’re selling that niche.

Training is another interesting area. I realise that I’m setting myself up for a lot of abuse here, but I thoroughly disagree with the high number of NLP Practitioners out there. While I have found some NLP principles are very worthwhile, I’m of the same thought as Derren Brown that only Bandler’s original work is valid, unlike more recent developments. There is no shortage of psychology research that proves NLP wrong.

I personally find it better to offer certain lessons from NLP, from CBT, from TA, from business (I have a background as a management consultant) and Lacanian Analysis, not to mention a whole host of other areas where I have picked out the best information

Lesson 3: The best coaches understand the valuable parts of what they offer and stop offering the rest. They seek to learn from a variety of approaches and not a single one.

Blog. Write. Contribute. I would hope to see the average coach taking part in #hashtag chats on Twitter (if they use Twitter), submitting research to magazines like The Psychologist and writing for publications like the national newspapers (I personally try to contribute to The Guardian as it has my favourite careers section). You should be blogging about your thoughts, getting guests to write on your blog, and writing on other people’s blogs. This doesn’t just raise your profile, it lets you learn – and for that matter, you need to be open to learning

Lesson 4: Contribute new thoughts, and through this process be open to learning.

The final lesson is that you should always leave lessons to be easily learnt, without having to tread new ground. In that spirit, find below the five lessons in one place:

Lesson 1: Coaching others doesn’t mean you don’t need coaching yourself, although it is true that teaching leads to great amounts of learning.

Lesson 2: As a coach, ensure you not only have a niche, but that you’re selling that niche.

Lesson 3: The best coaches understand the valuable parts of what they offer and stop offering the rest. They seek to learn from a variety of approaches and not a single one.

Lesson 4: Contribute new thoughts, and through this process be open to learning.

Lesson 5: Ensure clients can learn easily without repeatedly re-treading the same ground.

About the Author/Further Resources

David Lurie is the Managing Director of Setsights Ltd, through which he provides four services: he provides career coaching one-to-one to people looking for their first job or to change job; he runs training courses on career skills in top universities including Kings College London and the Queen’s University of Belfast; he teaches people to build stronger interpersonal skills, including helping them with their confidence and relationships (yes, even dating); he gives talks on mental health and careers in secondary schools. He juggles all of this thanks to a combination of caffeine, insomnia and a small army of interns (not to mention his three associate staff) who do all the difficult stuff while he gets to have fun with clients.

When he isn’t coaching, he enjoys reading, writing and arithmetic, and his hobbies include performing stand-up comedy and writing biographies about himself in the third person, which he struggles to take as seriously as he probably should.