Coaching Quote of the Day 8th May 2011
“You are the only person on earth who can use your ability.”
(Zig Ziglar)
“You are the only person on earth who can use your ability.”
(Zig Ziglar)
I’ve mentioned before that one of the things that anyone who signs up for my free what to put in a coaching welcome pack e-course is also invited to share what they would like to read more about on this blog.
One of the requests I’ve had recently was worded simply as “Explaining how coaching works.” As I read that request I’m aware that it’s something that there are a couple of ways that this may have been meant.
Some coaches and change workers may have read that request and automatically thought of a variation of the following question – “explain coaching to whom?”
It may be a request for more posts that literally take you, as the reader, step by step through how to do various coaching processes, models and developing skills used in coaching.
It may also be a request about how to explain coaching to a third party, probably someone who you would like to become a potential client.
Firstly, if you are the individual that made this request I want to thank you (and everyone else who has made suggestions and comments) for taking the time to share. I really do appreciate you doing that.
The main reason I draw attention to the 2 different meanings is so that I can address both potential meanings and make sure I’m honouring that request! 🙂
It also is an opportunity to demonstrate one of the things I consider as a coach when choosing which question to ask next, the story to share or even if to use a technique etc.
The language that someone uses can give an indication about how they are currently seeing a situation. It can be an indication of what is keeping them stuck, why they are not seeing potential solutions or taking action etc.
Using “Explaining how coaching works” I could have just written a post examining a specific technique, skill or coaching model. That may be sufficient to satisfy the original questioners request. However, as you will read in a moment, my answer about how to explain coaching to someone who is a potential client is different.
One of the methods of learning I enjoy is to read, listen, observe and generally experience other coaches work. Sometimes they will explicitly say why they have asked a specific question, phrased something in a particular manner or designed a particular exercise with a specific outcome in mind.
On other occasions there is no explicit explanation. In which case notice what you are noticing about their work:
Some of the posts on this blog with specifically talk about a particular skill, technique or coaching model. Others will not be so explicit. I invite you to read a post and initially take any personal learning and insights from the content.
I also then invite you to re-read the post and see what you can learn from each one about how that posts author uses and approaches coaching.
Why do I suggest using both approaches? Some posts will have specifically been written for you to experience the content first hand. Don’t miss out on those potential insights and learning’s by not connecting and disassociating from the post.
If you are looking to explain how coaching works to a potential client I’m going to suggest that they are likely to be interested in the answers to slightly different questions. Firstly, they are likely to be primarily wondering about what can/will your coaching do for them?
If they are interested, the second question they are likely to be curious about is what actually happens. If they book a coaching session with you, what will happen, what will they actually do?
Notice that both those questions potentially produce different answers to how coaching works.
“How” coaching works is not going to be a burning question to a lot of potential clients. That’s not to say that there will never be someone that doesn’t want to know how something works, which models you use and any research that applies to the way that you work.
For example, I’m aware that working with coaches that sometimes out of professional curiosity they can be examining what I am doing and answering how my coaching works. Which I’m quite happy with as long as it’s not getting in the way of whatever we are working on directly.
I believe that each coach develops his or her own style and approach over time. A client working with each one of us will potentially have vastly different experiences because we are all individuals.
I am very aware that I have many readers from a range of different coaching backgrounds and niches. I’m sure that if I was to ask a sports coach how their coaching works they would provide a different answer to a spiritual coach. If nothing else their language would be different because they are talking about different contexts and normally different audiences.
So lastly, I would encourage you to develop a sense for yourself about how you work as a coach rather than how coaching works. After all, a client will ultimately be choosing to work with you.
Feel free to add your comments below. Including any extra ways that “Explaining how coaching works” can be interpreted and any insights, observations and thoughts you’ve had whilst reading this post.
“Confidence comes not from always being right but from not fearing to be wrong.”
(Peter T Mcintyre)
A common theme that I see in those wanting to become coaches is a passion for coaching. It may be that it’s a particular niche or process that has ignited that enthusiasm or it may be for the entire field.
Yet from time to time I come across coaches and those wanting to be coaches who have lost touch with that passion and are frustrated – maybe by their perceived lack of progress in their studies or growth of their practice.
There are lots of practical actions that you may be able to take in such a situation. Often in such a situation an individual may feel that they have done everything they can think of to do and yet nothing has worked.
The actual situation that is the source of the frustration can be very varied. With such a broad spectrum of potential “causes” this would be a very long post if I even attempted to cover a proportion of the scenarios.
Instead I am focusing a few minutes about your passion for your coaching and why you love(d) the idea of becoming a coach.
I invite you today to remind yourself of that and to (re)-connect with your passion for coaching and all that means for you. That may mean that you take a moment or two to really imagine, using all your senses, what you want to be doing as a coach.
Perhaps it’s about taking the time to actually go and physically do a coaching session with your own personal goal of being of service to that person.
Maybe it’s about reviewing testimonials and feedback that you have been given by past clients – or even writing a testimonial that you’d love to receive from your dream client.
Having (re)connected with your passion notice what occurs to you in this state about what you can do next with your coaching.
One thing I know as a coach is that when someone is feeling frustrated that the solutions that they are aware of for a given ”problem” can be very different to the ones that they can see in the same situation when they are feeling passionate. If nothing else it can be a great boost to your motivation and energy 😉
“Be humble, for the worst thing in the world is of the same stuff as you; be confident, for the stars are of the same stuff as you.”
(Nicholai Velimirovic)
One of the “models” that a training department I used to work with was Comfort, Stretch and Panic Zones. If you have not come across that model it is usually explained using 3 circles, all with the same centre but increasing in size.
The smallest circle is normally labelled your comfort zone. With this model you put things that are part of your every day life that you do naturally, possibly even without thinking about them. As the label suggests, it is the items that you are comfortable doing that “fit” into this section.
The middle ring is normally labelled your Stretch zone. This is where things that are not part of your everyday life and/or that you are not so comfortable doing fit. It’s things that stretch your skills, capabilities and perhaps even your attitude to carry out.
The outer ring is the panic zone. This is the area where it moves from just stretching your capabilities and moves into one of panic.
In a learning context you may have found that you are encouraged to work by moving into that state of stretch – one that challenges your abilities and away from comfort.
However, the approach with this model that I don’t hear mentioned as much is one that brings an activity into a client’s comfort zone. Or even one where they are comfortable “playing” with a new approach or capabilities.
Personally, I don’t think any approach is “right or wrong” in general. I do think that some approaches will be preferred, easier and work quicker for some individuals than others. Surely the important bit is the one that is used is one that works for the person using it 😉
In case anyone is reading this and thinking “but I’m a coach not a trainer” – For me this is a model about learning not training. It’s not outside the realm of possibility that a coaching client will turn to a coach for support with something that they feel is currently a stretch for them.
So the question I invite you to consider today is:
As a coach, how you are stretching your clients?
My first full time jobs out of education were all in the hospitality industry. Working as a manager it was obvious that some waiting staff were taking more orders for desserts than others. One of the main differences between those who were selling more was with the way they were describing the desserts.
For example, imagine that you are dining out and at the appropriate time your waiter/waitress came to tell you “Today’s special desert is a chocolate pudding.”
That may sound appealing and you may even place an order. However, now, imagine the same scenario but this time your waiter/waitress tells you that:
“Today’s special desert is a must for chocolate lovers It’s a moist chocolate sponge, with a gooey dark chocolate filling that oozes out when you cut into it, topped with a white chocolate sauce. It is served warm with homemade smooth and creamy vanilla ice-cream that really compliments the chocolate-ness of the pudding.”
If you do like chocolate, which one of the two descriptions is going to have you drooling at the prospect of eating? Which conversation do you think will encourage you to say yes please?
(As a side note I think it’s important to add that both descriptions actually match with the dessert that was served)
One of the other things that those who sold more desserts did was that they did not take “no” personally. They knew that some people don’t like chocolate so are never going to order a chocolate pudding for themselves. They also know that sometimes a guest was just not hungry enough to have anything else. It didn’t mean that they were any less “worthy” as an individual.
I invite you to consider the description that you use to describe your coaching/work that will cause your potential ideal clients to drool at the prospect of working with you?
“Kindness in words creates confidence. Kindness in thinking creates profoundness. Kindness in giving creates love.”
(Lao Tzu)