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Coaches, what do you consider when setting goals? 1

Yes I know it’s the New Year and you have probably read loads of pieces about setting a goal or new years resolution. In fact Mondays self-improvement post was one all about new years resolutions and I very nearly didn’t write this coaching post on a similar topic.

However, some of the emails I received over the festive period asked specifically for some goal related articles. As coaches we deal a lot with goals, targets or whatever specific language you use to define what you are working towards with your client.

The conversation about what different people associate with the word goal is perhaps a post for a different occasion. For simplicity, in the remainder of this post feel free to substitute the terminology you use yourself and with your clients to define what you are both working towards.

If you have done a specific coaching training then it’s quite possible that you have come across the terminology of SMART goals – even if you haven’t done any training you’ve probably still heard mention of them. While there is debate about the definitive definition of each of the words the mnemonic stands for, as far as I can establish it is a term that has its first documented use in 1981 published in a management journal. (There are earlier accounts of the term being used but there does not appear to be any documentation to support this. If anyone knows of proof of an earlier use than do let me know.)

This (potentially) makes 2011 the 30th anniversary of the first publication of the term SMART goals. Since then it has become a term that is used outside of management as well as within.

But is SMART all there is to goal setting?  As coaches do you consider anything else?

There have always been extra things that I consider when, as a coach, I am questioning someone around what they want to achieve from our work together. I thought today I would mention two of these. The first is does this person actually genuinely want what they are asking for?

At first glance that may seem like a silly question, why would anyone seek out coaching for something they don’t actually want:

  • For some they may be asking for what appears to be the logical next step from where they are.
  • Others may be asking for something that they think will give them what they really want (i.e. Extra income will allow them to spend more time with their loved ones and improve those relationships.)
  • Then there are those who have “inherited” someone else’s goals for them and haven’t questioned if they actually want them.
  • Often individuals may think they have thought “big” but there is still something that would be “even better than that.”

As I see it, one of my roles as a coach is to challenge my clients to think bigger and brighter. So facilitating an awareness and connection with what someone actual wants is an important part of establishing what our potential aim is from working together.

Another aspect that I am conscious of when first establishing with a client what we are working together on is if they are prepared to commit to creating what they are asking for.

This isn’t about judging someone if they are not prepared to commit (and some can be surprised that they are not) but about discovering early on what they think will happen if they do commit.

This normally leads to either the end goal being redefined or some work around a perceived obstacle or how we will work together. For example, sometimes a reluctance to commit can be about being afraid that I, as a coach, will “make” someone take action they would hate doing. (For the record I may invite or challenge but not make someone do something. My work is about supporting someone and making the process easier not bullying them!)

As it is the New Year and the first coaching post of 2011 I invite you to consider as a coach:

What do you want to commit to creating?

Feel free to share your answers below to any of the above questions.


2010 guest posters 1

The Friday Guest post on Coaching Confidence is taking a break over the festive period. (Want to be a guest poster in 2011? visit HERE)

Instead, today you will find a list of all the guest posters since we started the feature with links to their respective posts.

I’d like to take this moment to thank all these posters for taking the time to share so generously. I’d also like to wish everyone a Happy New Year.

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Why Coaches use quotes 1

“Words are, of course, the most powerful drug used by mankind.” (Rudyard Kipling)

If you have been following this blog on twitter you will have noticed a variety of quotes being posted throughout each day. It’s something that I’ve had numerous comments about.

Quotes are yet another thing that can be at the coaches disposal to use during a coaching session. As with all methods that are at our disposal as coaches when and if you decide to use a quote will vary on individual circumstance. But why would you want to use quotes?

If you have used quotes through education you have probably been taught that you use quotes to credit the source of a piece of information or opinion. That may be something that appeals to some of your clients so it is possible that from time to time it is still one of the reasons you want to use a quote.

It is not the only reason you may use quotes as a coach. You may want to use a quote to provoke and not take personal responsibility for that message – perhaps you are afraid it would get in the way of the rest of your coaching relationship. As you are apparently talking about something somebody else said at a different time and place your client will often respond.

For example, coaching a customer-facing employee in a business you may quote a specific customer. It’s entirely possible that your client will be far more open to a conversation around this than if you voiced the same opinion as a bystander.

You can also use quotes to “borrow authority” to focus your clients attention or increase their willingness to answer a question or do an exercise. It can be used as a convincer to add extra-perceived credibility. For example, I’ve seen individuals willingly start an exercise after being told that it was something used by someone they admired, where they had previously been reluctant.

You may also use quotes that can inspire and motivate, grab attention or trigger new thoughts.

Starting in the New Year, in addition to the regular posting of quotes daily on twitter, there will also be a quote of the day appearing here on the Coaching Confidence blog. If you have a particular quote you like and/or find really helpful personally or with a client then feel free to share so I can include it on a future date.


Why is a Coach like Santa? 2

I keep a notebook where I jot down ideas for future blog posts. Sometimes I refer to it for inspiration for that weeks post, while other times it can go weeks before I glance at it again. Glancing at it recently I noticed I had written: “Why is a coach like Santa?”

Apart from sounding like it potentially could be the first line of a joke you could find in a Christmas cracker I had neglected to make any further notes about my original train of thought when I made that note! Re-reading it now I suspect that I was thinking about presents and gifts rather than flying sleighs and climbing down chimneys. (Though I did write recently about the magical aspects of coaching)

The word present itself is an ambiguity, in the fact that it can have two meanings. It will obviously depend upon each individual coach, the way they work and each client but coaching can often have connections to both meanings of the word.

It’s not at all unknown for a coaching session to bring a client back to being in the present moment – not focusing upon the past or having thousands of thoughts about what to do in the future. (For clarity, I perhaps should mention that there will also be times when a coaching session may refer to a past event or achievement. Just as a coach may bring focus on the future e.g. establishing a goal to work towards.)

Coaching can also bring added benefits, or presents, that a client was not expecting. Perhaps they were motivated to work for you to move their business forward and also find that they are more energised and less stressed in the process. Perhaps they approached you to increase their confidence and also find that they have also got more business.

Coaching can also be about an individual’s gifts. Often these are attributes and talents that have gone un-noticed by the individual themselves. Normally they are things that the person finds easy and the value that others, who do not find them as easy/enjoyable, goes unrecognised.

While I suppose there are coaches who do enjoy a glass of milk and a cookie – I think that is one of those optional similarities with Santa.

If you can think of any other reasons why a coach is like Santa feel free to share and I wish you a very happy Christmas.


What needs to happen … for it to feel like Christmas? 1

At various times in the last month I’ve seen numerous individuals comment on Twitter and in person that now they know that it’s nearly Christmas because “x” has just happened or because they have done “y” they are feeling very festive.

There have been a number of different scenarios described, for some it was seeing the Coca-Cola “holidays are coming” advert for the first time this year (For those who don’t know the advert I mean, or who just want to sing along with the tune, you can watch it here)

For others it was seeing the decorations go up as well as school concerts and plays.

Personally, I found myself commenting that I knew it was nearly Christmas because I was sat listening to Christmas tunes, sung by an entertaining welsh male voice choir. (The male voice choir was an added bonus it was the live performance of the Christmas tunes that was the indication for me.

Shopping and being covered in glitter from writing cards have also been mentioned in the same breath as “Now I know it’s Christmas.”

Maybe you’ve noticed the people in your life make similar remarks. These are all passing comments but are an indication of how each individual has different associations and connections with events that are going on around them and/or that they carry out at this time of year.

So other than it is creeping, or depending upon your point of view, hurtling ever closer towards December 25th why am I writing about this in a post that’s suppose to be about coaching?

I wanted to mention a specific question that, as with all questions, when used at an appropriate moment can be really powerful at moving someone forward:

“What would need to happen?”

This question can have four main benefits

1)      Next steps of action can be identified

2)      To be able to answer that question the client has to start to shift their focus away from a perceived obstacle and towards finding a solution or a different path.

3)      Clear and easily recognisable markers can be identified so that the individual can see the progress they are making. It can also help make the end point much more specific.

The forth benefit depends upon how you phrase the question. You perhaps have noticed that you can easily include an ending to that question so it becomes “What would need to happen for …? “As a coach, you can choose to end that question with something that totally expands your client’s range of possibility.

For example, as a coach:

What would need to happen for you to be even more effective with your clients?

What would need to happen for you to have even more fun around coaching/ your coaching practice?

What would need to happen for you to make double your current coaching income next year?

Depending upon how your client responds you may need to prompt with follow ups such as: “what else?” or “what’s the very next step?”

Feel free to share what has to happen for it to feel like Christmas. Perhaps as a coach you’d like to answer the questions above or just make a comment about how you use this question.

Just type your message below followed by the submit comment button. I look forward to reading your comments.


Are you a magician? 1

“The power of Thought, the magic of the mind!”
(Lord Byron)

A few coaching sessions ago, after the use of a carefully chosen comment, one of my clients accused me of performing magic. Now this isn’t the first time I’ve been accused of doing magic, being a witch or generally possessing supernatural skills during a coaching session.

I’m certainly not claiming to be unique in this – I know I’ve commented to my coaches in the past that if they had lived in a different era they may have been burnt at the stake!

I would like to offer that this isn’t magic, but it can be a magical experience. As a coach I’m not creating an illusion, if anything I’m often challenging illusions that individuals have created for themselves.

One of the things that I am listening for when I coach is the beliefs and the stories that an individual are telling themselves when they describe a situation.

Sometimes, a client will tell me directly, perhaps prompted by a question or a comment from myself as a coach.

On other occasions it’s implied by what they have said – it’s what must be presupposed for a statement or a comment to be true. I’m often looking for what someone must think is true for the experience they are describing to be real for them.

I mentioned challenging illusions earlier and I think that a stumbling block for a coach can be if you “buy into” a client’s illusion and treat it as true. If you do that then you are reducing the number of options that you may take with that client and potentially reducing the effectiveness of your work with that client.

It’s one thing if there is a conscious decision that a different route of questions is where you want to head. It’s another matter all together if that alternative direction of questioning is never even considered.

One of the concerns I can hear from those beginning gaining coaching experience is about what they can do if they ever find themselves stuck for what to say or ask next. While there are several things that you can do, if you ever find yourself “stuck” for the next question then you may want to consider the possibility that you have bought into your clients illusion. It may be that the thing that has you stuck for a question/comment is exactly the same thing that is tripping up your client.


Trust Me, I’m a coach 1

“It is a greater compliment to be trusted than to be loved.”

(George MacDonald)

The subject of trust was mentioned in a comment by Dave Doran to my recent post “How to ask hard questions.”  When trust exists in a coaching relationship I find that it makes a massive difference and I thought it deserved some more discussion.

Before I go any further with this it seems appropriate that I spend a moment talking about what trust actually is. After all it’s not as if we can nip own to the local supermarket and buy a tin of trust or “pick it up and put it in a wheelbarrow.”

Looking up the word trust in the dictionary it gives definitions for the use of the term as a noun and as a verb.

I often get the impression when coaches speak of trust they are talking about clients trusting them by being honest and open to new perspectives.

Are we as coaches passive in this particular aspect of the coaching relationship? Is it something that we just expect clients to do without our input?

As with many questions I ask on this site, I think if you have already got a style, system, methodology etc that works for you and your clients I wouldn’t dream of suggesting you “should” be doing something another way.

My personal response to the questions above is that I place my focus on demonstrating trustworthy behaviours, or as the dictionary would say being “worthy of trust and reliable.”

Notice I deliberately talk about demonstrating trustworthy behaviours rather than being trustworthy. That in itself is perhaps deserving of a post in its own right but for now I’ll just say that this helps to focus upon what you can do and away from getting caught up listening to any “I’m not worthy” thoughts.

“Just as trust comes from trustworthiness, trustworthiness comes from character and competence, the fruit is wisdom and judgement – the foundation of all great and lasting achievement and trust.”

(Stephen R Covey)

So for you what behaviours are connected with someone who is trustworthy?

For me, making and keeping promises, apologizing if something does go wrong and involving others when necessary are some aspects of being trustworthy.  Demonstrating these can be as simple as keeping appointment times when arranged or happily referring people to other products/individuals if they are a better fit than my own work.

What I don’t recall hearing discussed much is the trust, as a coach, you have in your client. Yet, for me, this is such a powerful aspect of how I coach.

So how much trust do you give your clients? Stephen R Covey says “Trust becomes a verb when you communicate to others their worth and potential so clearly that they are inspired to see it in themselves.”

It’s one of the things I’m checking when I first chat with a potential client – can I place trust in the fact that this individual has the power within them to choose and to change. I don’t recall having a conversation when I’ve not been able to do that but if the day ever comes than I know that I’m not the best coach for that person.

I leave you with a final quote for now:

“Treat a man as he is and he will remain as he is; treat a man as he can and should be and he will become as he can and should be.”

(Goethe)

What role does trust play in your coaching?

Do you do anything to encourage trust, or does it just happen naturally?

If you have any comments or thoughts you’d like to share feel free to add those below and click submit comment.


How to ask hard questions 3

W. H. Auden said, “To ask the hard question is simple.” Do you agree? As a coach have you ever found a question difficult to ask?

Personally I’ve found that one of two things is going on if I, or another coach is thinking that a potential question is hard or difficult to ask.

1) There’s some concern there about what the client will think of the coach if that question is asked.

2) There’s something about the question that you want to ask that you think will potentially provoke an “ouch” reaction from your client.

The following is my thoughts and approach about each of those scenarios plus some suggestions about what you can do if you find yourself in either.

What will the client think of me if I ask that question?

I think many coaches experience this particularly when they are first learning coaching skills and again when they start charging for their services. It’s not at all compulsory but equally it’s not uncommon.

If your only concern is about what your client will think if you ask that hard question, are you really serving your client by not asking it? After all, that coaching conversation is not about you.

All of which you may agree with in theory but what do you do if you still find your attention wandering in the middle of a session?

You could notice what you are doing “beat yourself up” and criticise yourself as a bad coach. Or you could just congratulate yourself for noticing and simply bring your focus back to the coaching conversation and your client.

I find that just noticing and bringing your focus back is normally sufficient. If that isn’t working do one of the many techniques to quiet that “inner critic”. You could mentally tell it “not now, I’m working”, tell it to go away in no uncertain terms or imagine it’s something that is being whispered from a very long way away.

You may also want to add an external reminder somewhere that it really isn’t about you. Maybe it’s a post it note that just says, “It’s not about [your own name]”, or perhaps it’s something else that will act as a prompt when you are actually coaching.

There’s something about the question that you want to ask that you think will potentially provoke an “ouch” reaction from your client.

You may have formed this opinion based on what you already know about your client. It may be something that you are using your own beliefs and values and decided that anyone would respond with an “ouch”.

This does not mean that the question you have in mind is not a good one. It could be just the one that is going to make all the difference to your client. You may want to consider how you present the question.

Your style may naturally be blunt, so it’s quite possible that your client already expects you to ask the hard questions without a moment’s hesitation. You may even have set up the expectations that this may happen before you’ve even started coaching together.

If this does not suit your style, and I’m not saying it’s right or wrong – just one approach, here are some other suggestions:

  • Be honest. Tell them there are several questions you could ask at this stage and how direct would they like you to be? This allows your client to indicate to you how they’d like you to proceed.

Some will give you full permission to just “go for it”, others will make it clear that blunt is not what they want to hear right now.

  • Tell your client that you have a question that you are aware may appear to be harsh, it’s certainly not what you intend it to be but you’re wondering if you should ask it.

Notice their response. They are likely to be curious and it’s quite possible that they will give you permission to ask that question.

  • Get their permission to ask. This may take the form of one of the above or may just be as simple as “Can I ask you a question?”

Once someone has given you permission to ask a question they are far more likely to answer.

  • Asking a question out right can, to some clients in some situations, appear confrontational. This does not necessarily result in a state that you want your client to be in – aggressive or defensive is not normally conducive to your client providing an honest answer.

One way you can do this is to put the “question” out there as a thought or something that you were wondering. “I was just wondering …” (delivered in a non-aggressive manner) is a much more gentle way of asking the question.

You may also introduce it as “I’m curious …”

  • There may also be a way that you can find the same information, or guide the client to the same conclusion/realisation by using much more gentle language. It may take more questions but if that’s what it takes at that time with that particular client, that’s what it takes!
  • Use the hypothetical to introduce possibility. “What if …” is one question that will softly get a client to consider a question that they may automatically reject without those two words, “what if”, at the start.

Finally, a question is just a question. Sure there may be ways and methods that you use to make it easier for a client to hear (or for you to ask), but it’s still just a question.

What other ways do you use to ask “hard” questions?

Have you got anything you want to say on the topic?

I invite you to leave your views below and click submit comment.