Steve Chandler


Selling Made Simple 1

Supercoach Michael Neill shares some thoughts on selling in this week’s guest post.

Selling Made Simple

by Michael Neill

Over the past couple of days, I’ve really enjoyed participating on a “Creating Clients” seminar given by Supercoach Academy faculty members Steve Chandler and Rich Litvin. We were challenged, cajoled, and at times even coddled through the process of facing up to and breaking through our fears about enrolling clients and selling our products and services in the world.

While there were a number of wonderful strategies shared throughout the weekend for inviting conversations and making powerful proposals, I became fascinated early on by a simple question that was being asked by the still, small voice in the back of my head:

What would selling be like if I didn’t know anything about how to do it and was completely comfortable with that fact?

The first thing I realized is that I would show up without much on my mind. I wouldn’t fill my head with affirmations about my self-worth or “visualize success”. If I had any intention at all, it would simply be to see what I could best do to assist, help, or serve the person in front of me.

Not having much on my mind would leave me very present. This quality of presence would ensure both high quality listening and a natural, unforced human connection.

I wouldn’t need to prepare any questions because anything I wanted to ask would arise instinctively out of my curiosity and interest in answering fundamental questions like “what would make the biggest positive difference in your life right now?”, “how can I serve you?”, and for myself, “do I want to?”

Because I’m comfortable not knowing what I don’t know, if you asked me anything that I hadn’t thought about, I would just think about it in the moment. If a satisfactory answer didn’t come, I would promise to get back to you when I had an answer and then keep my promise.

I wouldn’t have any fear about telling you the cost of my product or service because (as Steve repeatedly pointed out throughout the weekend) it would be no more significant than giving you my phone number so you could get in touch if you wanted to speak further. And if I hadn’t already decided what my fee was, I would make it up based on what would make me want to choose you as the next person to serve.

My lack of agenda would inoculate against the appearance of much “sales resistance”, and concepts like “overcoming objections” would become irrelevant because my job is to find a way to serve you, not to find a way to get you to do what I want. In fact, selling would never feel forced or manipulative because if I couldn’t find a way to serve you that I actually wanted to do, I would just move on to the next person.

If I wasn’t enjoying my sales and enrollment conversations, I would know that either I had slipped into thinking my job was to “make a sale”, or that perhaps I wasn’t terribly convinced that what I had to offer would actually be of service.

As the essayist Lawrence Platt writes:

“If you’re experiencing enrolling others in your possibility as a chore, it’s likely you haven’t yet completely distinguished your possibility. If you possibility is authentic, if it’s clear, if it’s genuine, then it’s inspiring to you. When it’s inspiring to you, then it’s inspiring to others. No effort is required for it to be enrolling. Inspiration grounded in possibility is naturally contagious: everyone gets it, everyone wants it. It literally enrolls others by itself.”

When we began enrolling Supercoach Academy three years ago, my first instruction to the enrollment team was that I would evaluate their effectiveness by how often I was thanked by potential students for allowing them the chance to speak with my team. I figured that if we found a way for people to feel grateful for being “sold to”, chances were we would not only wind up making sales, we’d also wind up building strong relationships for the future.

What made my reflections this weekend so powerful was the realization that “sales as service” isn’t just a clever ideology – it is the most natural and unforced way to sell, and as such will provoke the least internal resistance to the process.

In other words, when selling is really about you, not me, it’s really fun to do. Since I’m enjoying doing it, I’ll do more of it. As I do more and more of it, I’ll get better at it. And when I start getting noticeably better at it, chances are I’ll begin to enjoy it even more…

Have fun, learn heaps, and a belated Happy Mother’s Day to all!

With all my love,

Michael

About the author

Michael Neill is an internationally renowned success coach and the best-selling author of You Can Have What You Want, Feel Happy Now!, the Effortless Success audio program and Supercoach: 10 Secrets to Transform Anyone’s Life. He has spent the past 21 years as a coach, adviser, friend, mentor and creative spark plug to celebrities, CEO’s, royalty, and people who want to get more out of their lives. His books have been translated into 13 languages, and his public talks and seminars have been well received at the United Nations and around the world.

Copyright © 2012 Michael Neill. All Rights Reserved

 

 


The 12 days of coaching resources – recap

The festive season is often a busy time for many people so in case you missed any of the 12 posts here is a quick recap with links for each day.

A mix of different topics providing support and solutions for a range of problems and questions were deliberately selected. You’ll notice that there is a mix of books, audio and other products spaced throughout the 12 days. Some will be more appealing if you are new to coaching, whilst others will be more attractive if you have more experience.

I invite you to explore the following and decide which one is most useful for you.

Day 1 – “The Life Coaching Connection: How Coaching Changes Lives” by Steve Chandler

Day 2 – Get Clients in 30 Days by Elizabeth Purvis

Day 3 – Playing Cards For Happy Managers & Happier Employees

Day 4 – The One Page Business Plan: The fastest, easiest way to write a business plan by Jim Horan

Day 5 – “Effortless Success” by Michael Neill

Day 6 – “The 8th Habit: From effectiveness to greatness” by Stephen R. Covey

Day 7 – Time Trade

Day 8 – “Coaching for performance” by Sir John Whitmore

Day 9 – Maestro Conference

Day 10 – “Get Unstuck & Get Going … on the stuff that matters” by Michael Bungay Stanier

Day 11 – From Non-Coach to Coach Discovery Session

Day 12 – Adopt A Word

There are many other coaching resources out there, like on this list, some are complimentary and others require an exchange of money. Coaches, if you were to add one extra coaching resource to this list what would you add and why?

Feel free to share you thoughts in the comments box.


12 days of coaching resources – Day 1 2

Welcome to the first of 12 daily posts all about different coaching resources. Our first resource is:

“The Life Coaching Connection: How Coaching Changes Lives” by Steve Chandler

The last time I checked Steve Chandler had written 30 books which have been translated into 25 different languages. He also runs a year long course for coaches to empower them to get clients and build their practices to strong levels of prosperity.

It’s from this background that you’ll find this book shares the knowledge, wisdom and observation of decades of experience by coach Steve Chandler.

You’ll find that the writing style is very easy to read and conversational. The book is divided up into 51 chapters – many just a couple of pages in length making it very easy to pick up and read, even if you think you are challenged for time. It also means that the message of each chapter is concise and to the point.

Within the pages you will find many stories both of his own, that of his clients, colleagues and teachers. As you may have guessed from the title the overall theme is coaching and the impact it can have on an individual. It also contains thoughts and expertise to provoke thoughts and actions from coaches

Steve provided one of our guest posts back in July and generously offered that I could share a pdf copy of this book with Coaching Confidence readers. To get your copy email st***************@*******************co.uk


How to get coaching clients 1

In today’s guest post successful coach Steve Chandler shares his expertise and thoughts about reaching more people, selling coaching and solving problems.

How to get coaching clients

By Steve Chandler

I run a prosperity school for coaches that teaches them how to get clients which is my passion and mission in life which is why I love this site of Jen Waller’s so much….it is such a SERVICE to coaches.

Most of the coaches I work with make the mistake of thinking in the plural. They always talk about “more clients” and “more contacts” and making more connects, all in the plural. And that demoralizes them. Because the mind can only do one thing at a time. So when you give it more than that…like thinking you need “more clients” it shuts down and becomes depressed.

Rather than reaching “more people,” what about reaching one person?

But really reaching that person in a deep, profound and transformative way…so that her world is altered by talking with you. And then you might move on to another person, and do the same with that second individual.

You will increase your billings when you slow down. Not when you speed up, trying to reach more and more people.…it gets back to who you are BEING with people that grows your practice rapidly…. you coaches all have a great WAY about you, and a totally supportive, problem-solving way of being….. so make sure that individual human beings get to experience you during the day…..it’s not all about contacts and marketing and scamming and spamming and spreading the WORD about you…..it’s about connecting with one real person.

That’s your true strength and source of wealth.

GROW your coaching practice by coaching. Any time you get a speaking gig or a training gig make sure your package contains some coaching in it….integrate coaching everywhere……this coming week INCREASE your conversations for coaching….and if you have an upcoming speech, call them and say, “Did I tell you my talk comes with four coaching sessions? I’m sorry I forget to mention that. To whom shall I deliver the coaching?”

I have a friend who started coaching a year ago…he has created, for himself (because it’s always a creation) very very high professional self esteem. He can’t STOP the inflow of coaching clients, and I mean this literally….he went on a vacation and the person next to him on the plane asked him what he did for a living and he said he worked with people so that the life they were living could be lived more fully with more fun and less fear, more financial security and less frustration and they were talking about his coaching for an hour on the flight…that person begged him to take him on as a client….a casual conversation with another couple at dinner resulted in the same thing and finally his wife asked him to not mention his profession any more until the vacation was over. It isn’t that he brags about himself…it’s the opposite…he is excited about the PROCESS of coaching people.

I know what it’s like to not make money at coaching. I remember telling my wife Kathy a few years ago that I simply could not COULD NOT sell my work, sell my seminars or coaching, and that I was now going to get a job as a copywriter and creative director at a small ad agency. At least we would have a regular living…maybe get 9k a month in salary. Benefits. A job to go to.

Then it hit me. If I had to, absolutely had to, if my life depended on it, I could sell a company a $9,000 seminar. So, as an experiment, I went to work contacting people AS IF I HAD TO DO THIS AND EVERYTHING DEPENDED ON IT. Not like I was playing around with it trying it out. Within three days I had sold a 9k workshop. So I had made a month’s wages right there. Then I played the game of having to sell ten more of those in the next 50 days. And I did it. It was just a game, but I played it as if it were my whole life being at stake. That made it more fun. Then I hired a coach to make sure I’d NEVER EVER let that growth curve that I had begun with selling taper off. And believe me he did not.

So my question to you is What would you do if you had to have enough weekly billings to support your family? If you had to? Please answer that one, not for me but for you. And not from pressure but from fun.

I had a person call me this morning about a program of mine he was considering that cost $10,000 to join and he was scared and skeptical and uneasy about it and I said to him, “How much time do you and I have right now?” and he said he had an hour, and I was in San Diego and needed to begin my seminar there in a little over an hour so I said, “Good! Let’s say you have paid your 10k, you are in my program already, and you and I are working together, we have time traveled into the future, what is the first challenge in your life that you would want you and me to SOLVE together? What would that be? And he told me about a big challenge he had and I asked a lot of questions about it and found out all his thoughts and feelings about it and all his wife’s thoughts and all his thoughts about his wife’s thoughts and we then looked at how his future would always be the same unless he ERASED this pattern in his life that he had set in motion and REPLACED it with a thoroughly re-written future, which he and I proceeded to WRITE for him on the SPOT. The hour ended WAY to soon for him and he said the check was on its way.

So that’s why I always say DEMONSTRATE…do your good work for them…..if you do, they will ask YOU if they can work with you. Coaches are always trying to sell people the concept of coaching instead of just DEMONSTRATING its power.

To whom will you demonstrate today? Honor your computer and the clients it hold for you that you don’t realize are there.

Set an hour or two aside to surf lazily through emails you have received over the past six months. Put some Hawaiian music on. Surf some more. These are clients you are looking at. Send each one of them a simple e-mail that says, “How can I serve or assist you right now? What’ the biggest problem you face?” ((or something like that that you like even better than that.))

You will be surprised at your responses…and when you get a response that is positive (and you’ll get many), answer that one with this: “Call me.”

Then when they call, don’t “sell” them, but solve their problem. Tell them the truth about the source of the problem. After the conversation, they will hire you.

About the Author/Further Resources

Steve Chandler is the author of dozens of books including the current bestseller, Time Warrior.

You can reach him at www.stevechandler.com.

Steve has generously offered to share pdf copy of his book “The Life Coaching Connection: How Coaching Changes Lives”. If you would like a copy drop an email to St***************@*******************co.uk