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Turn Your Coaching Session Into a Coaching Experience

In today’s guest post Allan N. Mulholland shares criteria he considers essential for how he works:" Turn Your Coaching Session Into a Coaching Experience" by Allan N. Mulholland

Turn Your Coaching Session Into a Coaching Experience

By Allan N. Mulholland

There is much more to coaching than simply picking up the phone at a pre-arranged time and connecting with your client for a 30 minute chat! The old axiom “You only get out of it, what you put into it” was never more true than for your coaching session. The client must receive maximum value from the session, while the coach receives maximum fees.

If you want to facilitate the successful achievement of your client’s Desired Outcome, every one of your coaching sessions must be purposeful, results-driven and goal-oriented! If you want to charge top coaching fees, you better be prepared to go the extra mile and turn your coaching session into a coaching experience.

There are many elements that make up a properly executed coaching session. Here are the 10 session criteria that I consider essential for creating a coaching experience!

1 – Preparation

Before I connect with a client, I always allow myself 15 minutes to properly prepare for the session. This is the time when I do all of the following:

  • a) I review all my notes.

Every time I conduct a coaching session, I take detailed notes on everything that happens during the session. I am always amazed at how many coaches rely on memory from one session to the next. If you don’t take notes, you are not a credible and professional coach! Winging it is for the birds!

  • b) I check my Coaching Timeline.

Every Coaching Program that I prepare for a client is based on a 3 – 6 month timeline. I use this timeline to hold both the client and myself accountable for achieving measurable progress toward a Desired Outcome.

  • c) I read the “Prep Sheet”.

Prior to every session, my clients submit a Coaching Prep Sheet where they write a brief summary of the progress they made since the last session and where they want to spend some extra time during the next session.

  • d) I prepare a Session Agenda.

Based on the notes, timeline and prep sheet, I create a simple agenda that I will use to keep the coaching session on track and on time. Now I’m ready to make the call!

2 – Maintaining Control

When you engage in a coaching session with your client, it is imperative that you are in control of the conversation at all times! You are the conductor of your “coaching bus” and your client is the passenger! While your client may have an itinerary of places he or she wants to go, you’re the one who is driving the bus that will take them there!

This is especially true if you’re giving away a free initial coaching session! You’re passenger hasn’t even paid for the bus ticket yet, so don’t let them grab the steering wheel! If they can drive the bus themselves, why do they need you? Yet so many coaches allow their clients to “hijack” the coaching bus and take control of the session.

If you want to deliver a quality coaching session, you’ve got to be in control! How do you maintain control? By asking questions!

3 – Asking Questions

Lead the conversation by asking questions! These questions must be targeted and focused on the Desired Outcome. Listen intently to your client’s answers!

Ask more questions! Maintain control! And then wait for the “Coaching Climax”!

4 – Creating Coaching Climaxes

A Coaching Climax is the ‘mental trigger’ that validates and authenticates a pivotal point in a coaching session. I deliberately chose the word ‘climax’ as a metaphor for the powerful impact it has on a coaching client. A skillful Coach can achieve multiple Coaching Climaxes for a client during a coaching session.

If your client does not experience at least one coaching climax for every 15 minutes of coaching, your coaching session did not measure up to the rigorous standards of a Coaching EXPERT!

5 – Achieving Milestones

A sure-fire way to keep your clients motivated and on track is to provide measurable accomplishments during and following each coaching session. Recognize the progress the client has made since the last session and point out any recent ‘milestones’ that he/she has reached. A ‘Success Formula’ is created when a string of ‘milestones’ are recorded along the path to achieving a Desired Outcome.

6 – Keeping focus on the Desired Outcome

If you don’t keep focus on the Desired Outcome, the client may start to wander in different directions. While you certainly do not want to stifle any opportunity for your clients to achieve a Coaching Climax, you must guard against any random deviations from the session agenda. If you don’t, the session will miss its objective and will be difficult to record in your notes in the context of the overall Desired Outcome.

7 – Inserting the Accountability Factor

The “accountability factor” must be ever present throughout the session! As a Coach, you must hold your clients accountable for their actions.

  • Without accountability, there can be no discipline.
  • Without discipline, there can be no commitment.
  • Without commitment, there can be no achievement.

8 – Reviewing the session

Before you wrap up your coaching session, you must do a quick verbal recap of the things your client achieved during the call. This will re-enforce the client’s perception of value and the investment the client is making in you as a coach!

9 – The Assignment

Always assign some homework that the client must complete by the next session. This could be writing a new resume, drinking less alcohol, starting a new project for their home or business, celebrating a special occasion, etc.

10 – The follow-up email

For me, this is the ‘icing on the cake’! As a true professional, you must send a brief email to your clients that recognizes the Coaching Climaxes that were created, the Milestones that were achieved and the Assignment that is to be completed by the next session!

Incorporate these 10 elements in your coaching sessions and discover how you can create a unique and valuable coaching experience for your clients!

About Allan N. Mulholland

Allan N. Mulholland is the founder and president of PersonaCoach (Int’l) LLC, which provides training and certification for life & business coaches. He is the author of “Change Your Perception, Change Yourself!” and writes on all aspects of coaching training and development.

To get Allan’s free eBook “Become a Coaching EXPERT and Charge EXPERT Coaching Fees!” go to http://www.personacoach.com

CLICK HERE to join Allan’s LinkedIn Group.


The Coaching Aha! 1

In this week’s guest post Lenny Deverill-West shares how he has been practically incorporating other teachings into his own work with clients.

The Coaching Aha!

By Lenny Deverill-West

I’m sure we have all had those coaching genius moments where we do some work with a client and they have an ‘Aha’ moment, and they light up like an electric light bulb, almost as quickly as their fears, worries and doubts fade into nothing and are replaced with a renewed sense of confidence, enthusiasm and all the other good stuff.

And of course there’s the other side of coin where you’ve done even more great work with a client, the stars have seemly aligned, every barrier has been removed and they know exactly what they should do but yet, it doesn’t ‘feel’ solved?, something hasn’t quite shifted for them? it makes sense, but something is still there.

Now there are many reasons for this and even more approaches to deal with it. So when I read a book I was recommended called ‘Focusing’ by psychotherapist Eugine Gendlin, I was interested to find in it some clues how to get a few more of those Aha moments in my coaching.

While researching what makes psychotherapy successful or unsuccessful, Gendlin observed that often it was not down to the therapist’s technique that determined the success, but there was something the patient was doing. A kind of ‘inner act’, with an observable set of behaviors.

I think a lot of us might recognise this as tapping in the right place, the client is getting it, they’re having an insight, the penny is dropping there is a noticeable positive shift not just in their thinking but physically, you can actually see it happening.

Gendlin found that the successful patients had the ability to respond to the therapist’s work though a very subtle and vague internal bodily awareness, which he termed a ‘felt sense’.

A felt sense is not an emotion but a bodily felt sense or awareness of a problem, worry or hurt. The clients ability to be aware of this ‘felt sense’ and therefore it’s absence, through the coaching provide, can supply them with a tangible ‘felt sense’ of their issues being shifting and releasing.

In his wonderful book Focusing, Gendlin describes a common naturalistic occurrence of Focusing.

“You are about to take a plane trip, let’s say to visit family or friends. You board the airplane with a small but insistent thought nagging you: you have forgotten something. The plane takes off. You stare out the window, going through various things in your mind. Seeking that elusive little piece of knowledge.

What did I forget? What was it?

You are troubled by the felt sense of some unresolved situation, something left undone, something left behind.

Notice you don’t have any factual data, you have an inner aura, an internal taste. Your body knows, but you don’t

Maybe you try to argue it away, try to squash it intellectually or rise above it – the method of belittling it.

You tell yourself: no, I won’t let this bother me and spoil my trip.

Of course, that doesn’t work. The feeling is still there. You sigh and rummage in your mind again.

You find a possibility “ Helens Party! I forgot to tell Helen I can’t come to her party!’

This idea doesn’t satisfy the feeling. It is perfectly true that you forgot to tell Helen you would miss her party but you body knows it isn’t this that has been nagging you all morning.

You still don’t know what you forgot and you still feel that wordless discomfort. Your body knows you have forgotten something else and it knows what that something is. That is how you can tell it isn’t Helens party.

At some moments the felt sense of what it is gets so vague that it almost disappears, but at other moments it comes in so strongly that you feel you almost know.

Then suddenly from the felt sense, it burst to the surface

The Snapshots! I forgot to pack the picture I was going to show Charlie. You have hit it and the act of hitting it gives you a sudden physical relief.

Somewhere in your body, something releases, some tight thing lets go.”

When I read this it really started to connect a lot of dots for me in what I’m trying to achieve with my clients. Like many I have trained in various different types of change work from Coaching to Hypnotherapy and they all have their take on what is important in facilitating a client to change.

Some change workers like to focus on the root cause, by looking into the clients past and others might prefer to focus on the present, as the great thing about the past is that it in the past (These are extreme example to make a point, I realise it’s not that clear cut).

I have seen phenomenal change through both methods, but for me they are both effective ways of facilitating the client towards a notable shift in their experience.

How I use Focusing

I don’t follow the Gendlin’s six steps for Focusing exclusively but have looked to incorporate the ideas behind it onto my work.

Here’s is a very abridge transcript of a session I did with a client called Sue (not her real name) who was experiencing some anxiety in relation to what should have been a move to her dream home.

Me: So Sue, how can I help you?

Sue: Yes, well we’re moving to a beautiful new house, it’s in a lovely area and my husband loves the place but as much as I try and be positive about it and there is something that just doesn’t quite feel right and it’s been troubling me for some time now.

Me: Ok Sue so as you think about this move I’d like you to tune into your body and get a felt sense it of what been troubling you.

Sue, settles in her chair and begins to tune into her body.

Me: Have you got it?

Sue: Yes

Me: What’s that like?

Sue: It’s a horrible heaviness in my chest; it feels like there’s a black cloud over me.

Me: A horrible heaviness, your chest and a black cloud over you?

Sue: Yes

At this point I would begin coaching the client around their issue whist checking in with the felt sense.

In Sue’s case to check with what was happening with the sense of ‘horrible heaviness’ and ‘black cloud’. This would to allow her to become aware of the felt sense shifting and decreasing in direct relation to her own insights around her issue.

We rejoin the session at the point Sue has uncovered that she felt she had to like the house, because her husband loved it so much when they viewed it.

Sue: I should have been honest about my true feelings from the start

Me: You SHOULD have been honest?

Sue: Yes I should have just said I didn’t feel right about this house at the time, but he just seemed to love it some much, I felt I couldn’t.

Me: And what happens to that heavy black cloud feeling, when you think about not being honest at the time?

Sue: It makes it worse!

Me: It makes it worse the more you think what you SHOULD have done?

Sue: Yes

Me: So what would happen if you were honest about your true feelings now?

Sue: Well, I think my husband would be a bit disappointed, but I’m sure he would understand

Me: Sue when you think about you being more honest to your husband and telling him how you truly feel, what happens to that sense of heaviness in your chest and that black cloud?

Sue takes a few moments to shuffle in her chair as she tries to tune into the felt sense.

Sue: It’s kind of lifted

Me: It’s kind of lifted?

Sue: Yes, when I think about just being honest, saying what I wanted to say it’s just gone!

Working in this way links up what is felt in to body with the various techniques you might use in your coaching session, by doing this you can enable your clients to become even more aware of how their problem or issues are beginning to shift for them.

About the Author/Further Resources

Lenny Deverill-West is a Cognitive Hypnotherapist, NLP Practitioner, Coach and Corporate Trainer based in Southampton.

Lenny spends most his time seeing clients at his Southampton practice and is also developing trainings courses and Hypnotherapy products that are due out early next year. For more information about Lenny Deverill-West visit www.startlivingtoday.co.uk.