Robert Dilts


Coaching with Logical Levels 3

In this week’s guest post Phil Manington shares how he uses a specific NLP model.

"Coaching with Logical Levels" A guest post by Phil Manington

Coaching with Logical Levels

By Phil Manington

Anyone familiar with NLP will probably have come across Robert Dilts’s Logical Levels model. It is a great tool for exploring how and why we do what we do. It works at a system level and provides a powerful way of creating sustainable change in an individual or organisation.

It looks at our thinking across six levels:

  • The Environment level involves the external conditions in which you live. Questions such as: “Where?”, “When?” and “With whom?” are typical Environment level questions.
  • The Behaviour level refers to what you do in different environments.
  • Capabilities (whether mental, physical or emotional) describe how you do what you do. What are your skills and strategies for taking action?
  • Beliefs and Values define why you do something and shape the way you perceive the world. Beliefs can be both empowering and limiting.
  • Identity consolidates whole systems of beliefs and values into a sense of self. It defines who you think you are, as an individual or an organisation.
  • Purpose involves your connection to something that goes beyond yourself. At this level, useful questions are: “For whom am I doing this?” and “What is my purpose?”.

Many change initiatives focus at the behaviour and capability levels and this can be very effective on occasions. For example, anyone wanting to lose weight will have used exercise and/or dieting to become more fit and healthy.

However, when a client comes for coaching it is usually because they have tried these approaches and they haven’t worked – they are stuck. The Logical Levels model provides a way uncovering the root cause of the situation.

Uncovering the Root Cause

Listening to the client’s language will provide useful pointers to the level that might be important. For example:

  • I usually end up in the kitchen at parties (environment/behaviour)
  • I argue a lot (behaviour)
  • I’m not very good at dancing (capability)
  • People should tell the truth (belief)
  • I want to be less stressed (value)
  • That’s just the sort of person I am (identity)

You may notice your client is focussing around certain levels – you can gather more information by asking questions that take them to other levels. For example:

  • What do you feel when that happens? (behaviour)
  • Why is that important to you? (value)
  • What assumptions are you making about this? (belief)
  • What does that say about you as a person? (identity)
  • What does that do for you? (value)

.

Making Changes

Clearly the way you help a client change depends on the specific information you uncover but guiding them round the levels can break through seemingly insoluble blocks. Here’s an example:

After my marriage broke up, I suffered a crisis of confidence and was thrown back into an old set of beliefs about not being attractive to women. My friends encouraged me to “just get out there” and I knew, rationally that this made sense. After all, one of my favourite books is ‘Feel the Fear and Do It Anyway’! And yet I kept putting it off. My coach and colleague, Steve, helped me shift from this stuck place:

We started with my assertion that “I am not attractive to women” – an identity level statement. Rather than trying to challenge this directly he moved me around the levels. He said:

“OK, let’s put that to one side for a moment – tell me what your strengths are”.

I listed a number of things and he picked up on something that I said about learning. Not only am I good at learning but I am passionate about it – I love it. So we had established a capability and a core value for me.

His next question was a great example of elegant coaching:

“So, returning to your relationship with women, who do you know who’s good at it?”

This is a loaded question, with a presupposition that relating to women is a skill issue, not an identity one. Of course, I could name several people and we discussed what they did that seemed to work. His next question:

“So, do you think you could learn to do some of those things?”

was met with cautious optimism and I finished our session with the belief that being attractive was more about skill and behaviour rather than identity – and I also had practical actions to start improving.

This sort of approach works really well for anyone who has low self-confidence or low self-esteem. It’s particularly dispiriting to hold a limiting belief at the identity level because we don’t feel we can possibly change. But often it is only a belief and by using the Logical Levels model to change the way someone sees themselves (for example, from “that’s just who I am” to “I am just not very skilled yet”), it is possible to facilitate quite profound transformations.

About the Author

Phil Manington is co-founder of Suffolk Coaching Zone. He is a professional trainer, coach and management consultant, specialising in helping businesses and individuals to make successful change and achieve their full potential.

Phil currently offers training, workshops and one-to-one coaching for personal and business clients. Specialist areas include leadership skills, building self-confidence and self-esteem, and improving relationships.

Facebook – https://www.facebook.com/SuffolkCoachingZone

Twitter – @SuffolkCZ

Website – http://www.suffolk-coaching.com


Believe it or not

In today’s guest post Andy Lucas shares his coaching and therapeutic experience as he focuses upon beliefs.

Believe it or not

by Andy Lucas

It seems to me beliefs are an intrinsic part of coaching and therapy, whether it be the belief by you, your client or both. And along the journey, during the dance between coach and client, all kinds of beliefs emerge, both generative and limiting.

So how do we help our clients to overcome limiting beliefs and to “power up” the generative ones?

When I completed my training all those years ago I remember being excited about using all the great stuff I’d learnt. But then as I actually worked with clients on a daily basis I didn’t always achieve the rate of change I’d anticipated. I sometimes got disappointed and even disillusioned about what I’d been taught, or at least what I thought I’d been taught.

Then things got really exciting because I became determined to understand what else I could do to become more confident about helping people. I became intrigued, even obsessed about the role of belief in coaching. As I investigated further I decided beliefs are probably just a string of thoughts giving meaning to what we see, feel and hear. As Plato wrote in Timaeus, we “should not look for anything more than a likely story”. And perhaps that’s all a belief is – “a likely story”.

If you’re going to make up stories then you might as well make them good ones.

As I continued to study and practise I began collecting a range of resources to work with beliefs. Some were just useful tips or ideas, others were entire approaches or techniques and all became part of an essential toolkit. And I wonder if this toolkit might help other coaches too.

BELIEF TOOLKIT (OR A FEW RULES IF YOU LIKE RULES)

Stay out of the way

A shamanic instructor once taught me the importance of staying out of the way when working with clients. Even though it can be tempting to offer advice or ask “content-leading questions” our work is generally more effective when we resist that temptation and allow our clients to generate their own solutions. So I have a rule for myself – do whatever it takes for the client to create their own generative beliefs. And if they’re thinking “stupid stuff” let them make it so stupid they find it impossible not to notice.

Get on with it

Belief follows experience so I reckon it’s a good idea to generate a rewarding experience for your client at the very first meeting. You want your client to believe in the work you do right? Creating a good experience for them at the outset is a good start, because experiences lead to belief. Perhaps there’s no better way to ensure your client believes in your work than to have them experience concrete or visible evidence at the very beginning. (And you might find you get to believe in yourself more too.)

Get out of your head.

I let loose my internal police from time to time, just to make sure I’m doing my job properly. And the chief asks me “Who are you treating, yourself or your client?” That’s all I need to hear to create total inner silence as the client begins to speak. I wonder what kind of ritual you might develop for yourself to create and maintain your external focus, the kind of state that has you pay close attention to your client’s communication.

Acknowledge the nature of belief.

Christian De Quincey in his book “Consciousness from Zombies to Angels” offers a simple seven step guide for “experience beyond belief”. Running through this process as a guided “closed eyes contemplation” can offer a useful foundation for your programme of coaching / therapy, because it gives the client an opportunity to develop flexibility in thinking and believing.

Do believing the client’s way

I like to find out how the client gets to be convinced about something, what they already believe strongly, how they “do believing strongly”. Help your client change their own beliefs, when they want to, by working with those structures of belief. I like Richard Bandler’s use of submodalities in belief change in his book “Get the Life You Want”, pages 19 to 30 Building New Beliefs: The Structure of Certainty”.

Notice the “degrees of belief”

Perhaps a client is presenting an analogue rather than digital function of belief. It isn’t necessarily a choice of believing or not believing. Maybe there is a scale. How does a given proposition measure up against hope, intent, fear? What is their attitude to it? Does the client have a scale and how do they move things on that scale.

Use the client’s believable inner voice

If a client wants to use compelling affirmations or self dialogue what kind of voice will have them pay attention and believe it? Michael Neill in his book “SuperCoach” demonstrates how to “make believe” something is true. In his exercise “Changing the Movie of Your Life” he illustrates a practical approach acknowledging the effect of the tone of the internal voice and of the kind of feelings when generating beliefs.

Use an outcome frame

When preparing a session I ask myself “What are you doing to help your client move their focus from beliefs about problems to beliefs about solutions?” Even though it can be tricky for a client to resist focusing on a limiting belief some conversational approaches do the job. Robert Dilts, in his book “Sleight of Mouth – The Magic of Conversational Belief Change”, uses conversational skills to shift attention from a “problem frame” to an “outcome frame”. You can also read about focusing on solutions in Bill O’Connell’s “Solution-Focused Therapy (Brief Therapies Series)”.

Have a laugh or quote someone else (or both)

Often the easiest way a client breaks free from the chains of an unwanted limiting belief is through humour. Frank Farrelly’s book “Provocative Therapy” is about using humour in therapy and coaching. Even though some examples in the book can be shocking it is still worth reading to explore the art of using humour to illicit rapid belief change. I often hedge my bets with this approach and start a potential piece of provocation by saying “If Frank Farrelly were here he might say to you…..”

Have a sing song

I think there’s a good song about most things. I don’t know if it has anything to do with coaching but it makes me feel good. And don’t we all owe it to our clients to do that? So here’s some music from the wonderful Jocelyn Brown called “Believe”. She says “ …. all you need to do is find a way”.

About the Author/Further Resources

Andy Lucas 2010 2Andy lives and works in Brighton. He is an NLP trainer (Society of NLP), coach, hypnotherapist and meditation instructor with a particular interest in Hawaiian Huna and Yoga Nidra.

Visit www.springtomind.co.uk for more details about Andy’s work.