niche


5 Things I Wish I’d Known When I Started Out As A Coach

In today’s guest post Ruby McGuire uses her experiences and knowledge to share:

5 Things I Wish I’d Known When I Started Out As A Coach

by Ruby McGuire

"5 Things I Wish I’d Known When I Started Out As A Coach" by Ruby McGuire

I had a discovery call the other day with a client and she asked me what 5 things I wish I’d known when I started out. It got me thinking of the great things that I’d learned as a coach and then of the mistakes I’d made too!

It’s always good to reflect on your progress when you run your own coaching business, well any type of business. In everything we do we hope that we’re doing the right things. What we often don’t realise, until much further down the line, is that it could have been easier.

So here’s what I wish I’d known;

  1. Niching

How difficult it would be to niche. I knew niching was the right thing to do, I knew the reasons I should do it and I fought it tooth and nail. When people asked who I coached I might as well have answered, ‘anyone with a pulse’.

That’s OK for a while.  You find your feet, you get to know who you do and don’t like working with and what you do/don’t enjoy but over time it doesn’t pay the bills.

It’s SO much easier when you niche down. You become better known for what you do. Everything you do in your business is just so much easier. You have clarity, focus, direction, content and most importantly clients! You know what to write and to who. You understand your clients and know the pain and frustrations they have and how you can best help them.

It took me over a year to figure it out; I spent hundreds of hours, money, time and energy on it. You can read more about niching here (and when you shouldn’t niche here). I’m considering niching even tighter again in my own business, as I know how important it is.

  1. Building a business takes time and hard work

I had no idea how hard it would be to build a business. I was quite business savvy.  I’ve worked as Head of HR for a jewellery company, I ran my own HR consultancy for a while, but in doing my ‘grown up’ business it was way harder to get going.

You hear that business takes time and it absolutely does! In the early days I swopped my job for even longer hours on my business. I’ve worked incredibly hard because I knew that over time that effort would yield the results I’d been looking for.

I didn’t invest an enormous amount of money in the early days.  I did the odd coaching programme here and there, but what I’ve noticed is that when I work with other coaches and mentors my business (and confidence) grows.

Get help if you need it. Just because you’re a coach you don’t have to have all the answers. Work with someone that can coach and/or mentor you to get the results that you want quicker.

  1. You’re a trained coach, now you need to learn how to do business!

I knew I needed to build my business knowledge but I had no knowledge of social media. I knew about Facebook, which I’d avoided at all costs (it turns out that’s now my main source of business).

I had no idea about websites; I’d just had a static site when I was running my consultancy. Fast forward (let’s not say how many) years and there were different ways that you shared your expertise with potential clients, like eBooks and newsletters, blogging and YouTube videos.

Marketing now included ‘digital marketing’, ‘educational marketing’, and ‘content marketing’. My marketing strategy back then was contacting business owners, HR professionals and handing out business cards at networking meetings. There were loads of new things to consider now.

Over 6 months I had the steepest learning curve. Aside from learning all about marketing I set up an online membership club which meant figuring out my html code from my widgets, sidebars and plug ins. I was proud of myself.

I learnt how to do group coaching online, not just offline. I learnt how to record training content so had to learn how to do mp3’s and file compression, what to use to record and so much more.

I then spent a lot of time working out how to ‘sell’, how to talk to people, to build relationships. You need to learn how to run a business that includes all aspects of business. Without those skills you will not have a business.

  1. ‘Marketing’ can take up to 50% or more of your time

Ok, did you ever think to yourself, I could be different to other coaches? I have good business skills and a lot to offer. I will hit publish on my website and clients will come running? Ummm, well actually they don’t! I liken it to having a shop in the middle of the countryside. If you don’t tell people it’s there then how will you get any customers?

When I use the term ‘marketing’ here I’m using it in the loose sense of the word to include the vast number of activities that you do to bring in new clients into your business; social media posts, blogging, newsletters, article writing, networking – both on and offline, guest interviews, follow up with clients etc.

I can hear you shouting – ‘Give me the clients people – I just want to coach!’

Don’t we all, but first marketing! You have to get people to know, like and trust you.

When do you invest in a product without giving it some thought? Yes, you might have a few impulse buys but with coaching you need to like your coach and know that they can help you get the results you need.

You’ve got to get out there and be visible, that’s what brings the clients (that plus lots of other things!)

  1. Outsourcing / Investing

I spent TWO days trying to figure out something on my membership site when I was setting it up. TWO days! Do you know how long it took my techie VA to fix it?  ONE hour! £25!

So, when I was spending all that time in a stubborn state of ‘I’m not stupid, I WILL figure this out’, I could have been earning some money, or at least taking action that would have produced money longer term. It’s crazy. We think that just because something takes us days on end it will take someone else the same time. It’s not true. Outsource even just a tiny amount so that you can start noticing what you could be doing when you’re not sweating the small stuff.

Ps. There’s probably an app for that! Not ready to outsource? Then find out if there’s an app that can save you loads of time. I invested £50 on a file compressing app for my videos – I spent FIVE days trying to do it on my own, asking around in groups. Invest!

I hope you’ve enjoyed learning some of the things I wish I’d known when I started out. It can be an overwhelming time with so much information out there.

If you enjoyed these tips then you will like my 7 Things They Didn’t Tell You At Coaching School mini eBook, where I share a few more things around this area.

Ruby Mcguire Be the coach you dream to be

About Ruby McGuire

Ruby McGuireRuby McGuire, a Clarity & Focus Diva is a mum, wife and cappuccino lover. She helps Coaches to take the ‘next step’ – whether that’s getting their first client through the door or taking their coaching business up a notch; She works with them to boost their confidence, coaching skills and business so that they can move forward.

Extra info…

Her big mission is to rid the world of grumpy people, and the more coaches that stay coaching the more people get coached = happy people with happy lives. Ta-da, mission accomplished! If you liked this article then watch out for her co-authored book as part of the Dial-A-Guru series coming out next month. You can find Ruby at her pretty online home, www.rubymcguire.com or Facebook at Be The Coach You Dream To Be. Failing that she may be satisfying her obsession of pinning on Pinterest!

 

 

 

 


Why do we have to niche our services?

In this weeks guest post Julie Crowley focuses on that subject of your niche.

Why do we have to niche our services?

By Julie Crowley

"Why do we have to niche our services?" by Julie Crowley

I know that the general advice is to niche your business services so that clients can find you (/me) and ‘we’ stand out from ‘the crowd’.   But which crowd?

I am pretty sure that most if not all of us have, at one time or another, questioned this aspect of our ‘business’ (versus service provision).   Do you agree?  Should you and I niche to satisfy the marketing advisors?

But maybe it isn’t about the clients, or the marketers or about our business at all – but about us, ourselves.

I have this internal debate with myself on a regular basis!  Should I? Shouldn’t I?  And why (not)?

I decide – at that point – one way or the other.  I can slip back on what I have decided too at times!  But, like my clients, things change.  I change.  I grow, learn, develop ideas and try new things.  That’s what coaching is about after all!

Question dice

But niching…it’s difficult (at least for me) to decide what you are, or I am, what we want – and can – offer our clientele.

Like many of you, I guess we want to offer whatever we can, to whoever we can and get them where they want to be! Our focus, our aim, our own SMART targets!

But limiting ourselves as it might seem – is that the answer?  We suggest to clients that they explore their own potential, try lots of things or just focus on the one straight (!!!) path to their goals.  To our goals.

So niching is an oft-appearing cliché for me in business. It’s here now again, raising it’s (ugly?) head. But I think this is healthy and useful, it keeps me on the ball, it keeps me focused on my clients and it helps me look at my own journey and development too.  Keeping my eye on where I am going – and checking the direction is right for me, making sure my steps align with my goals too!

So what niches are my options?  What do I want to offer, or show to clientele that I can offer?  Who am I now that I wasn’t last year, or at the start of my business services?   Who do I want and aim to be – and when?

Just like our clients, we are always looking forward, monitoring goals, managing steps, acknowledging achievements and hopefully too, giving ourselves those ever-necessary (and fun!) rewards.

I have niched into careers, and something I am still keen on but no longer my whole focus.   Why I wonder?  Because it did work for clients – it gave them/gives them a clear trigger, a clear focus on the ‘problem’ that’s arisen for them hence they are looking for guidance, motivation, inspiration or/and the rest of what coaching can offer.

I have focused on managing the psychological self – self awareness, personal power, personal development and personal change.  Psychology plays a big part in my practices.

I am unsure if niches are just short phrases or words that clearly spell out what the outcome might be for all to see, or whether it is to help me as a life coach decide what I do best or my current focus.

Question mark

I will think on this one, as my clients do, work through the step by step action plan, monitoring and acknowledgements and ponder the decision of what my next niche might be.   And who it will be for, my clients, my professional self, or society at large to judge me and decide my worth in the coaching forum!  For me my clients needs come first so that is where I will be starting …

About Julie Crowley

Julie Crowley, Personal Counsellor and Life Coach based in Lees, Oldham as Clear Mind Life Coaching & Counselling.   My aim as a coach is to help clients explore their potential and find out their real goals in life – or at least now!  Developing their “personal power” to create the life they want to live by exploring their inner self – practically, emotionally, psychologically and leaving with more awareness than they came with for more effective steps “For a better personal future” and the tools and techniques to use in future …

More information:

My website and blog www.clearmindco.co.uk offers comment and ideas about people, thoughts, feeling and life plans …as well as counselling concepts and focus too.

I am also on FacebookTwitterLinked inCLEAR Connections


Coaches and Money: 7 breakthroughs to help the money flow in 2015

In the first guest post of the new year money coach Helen Collier focuses upon:

Coaches and Money:

7 breakthroughs to help the money flow in 2015.

By Helen Collier

"Coaches and Money 7 breakthroughs to help the money flow in 2015." BY Helen Collier

My MacAfee Vulnerability Scanner has just popped up and told me it has found two new programme updates I need to install to keep my laptop running optimally.

How useful would it be if we had the equivalent of an internal money vulnerability scanner, that automatically scanned every 24 hours? Installed to spot what needs up dating and what needs binning to keep ourselves and our money life running optimally? More importantly it then goes on to make the necessary changes to get us back in tip top condition.

In the absence of our own personal ‘app’ it’s down to us to hone our own ability to look both internally and externally at ourselves and adjust as necessary.

2014 has been a year of big breakthroughs for me personally. Looking back I see how I have been scanning my installed money mind-set as I prepared to take my money coaching practice to the next level of success. Some of it is new learning, other parts simply deeper learning and some of it came with the ‘Durr!!’ moment. ‘How have I not seen these things!!?!’

7 breakthroughs to help the money flow.  In no particular order.

  1. This year I have had many conversations with women who outwardly ooze confidence and composure and yet underneath they were squirming with dread and embarrassment about money. Suddenly there was my niche right in front of me, these very women. In fact they had been there all the time but I simply hadn’t seen them. Since discovering this niche I’m focused and my client list has increased. I know who I am talking to when I write, when I am out giving talks, when I go out networking.

Action

 

Action: Find your Niche

 

  1. Find those things that keep you stuck. What are those big beliefs and assumptions that keep you stuck? I’ve discovered some great material this year developed by Keegan and Lahy called ‘Immunity to Change’ It provides a great structure for understanding why sometimes our best intentioned progress is held back almost by having the foot on the brake at the same time as trying to accelerate.   It’s one I knew well. It described my resistance perfectly. A belief that went something like. ‘I have to resist because if I don’t I’m going to lose control then something (unspecified) really bad will happen.’  The thing is this resistance in itself was very generalised and it was preventing my money flowing.

Action

 

Action: Find those big beliefs and assumptions that keep you stuck and test them for accuracy

 

  1. It’s important to pay attention to the practical side of money in your business. I’ve always known this, I don’t always do it but this year I’ve put some really simple systems in place that have helped me easily stay in control of my cash flow. I know when it comes to doing my tax return next week I’ve got everything I need at hand to do it. Andi Lonnen has just published a great little book called ‘Be fabulous at Finance’ which is well worth buying.

Action

 

Action: Pay attention to the practical side of money in your business.

 

  1. Getting down to your own deep layers of assumptions is like peeling the layers of an onion; it may well come with tears but that’s when you know you’ve hit on something and if you keep peeling you eventually get to the sweet spot. I’ve long known that I am the mistress of creating a smoke screen. Setting up elaborate psychological screens to prevent me from doing that which I say I want to do. This year I have finally outed a real big one for me. I’ve not got to the sweet spot yet. ‘If I make a success of my business then I will be exposed as a fraud’ is sitting on my desk as I work. I do cringe as I type. It throws up the one Brene Brown has been talking about, vulnerability. What will people think? What will people say when they hear this? This though is what my clients experience when they take that first step to talking about themselves and their money. I owe it to my clients to continue working through my own personal money issues so that I can be cleaner and clearer in my interactions with them

Action

 

Action: Be prepared to feel vulnerable in order to be in a clearer, cleaner place for your clients

 

  1. Writing as a way of gaining understanding, clarity and perspective. I encourage my clients to keep a journal in order to explore their relationship with money and keep track of their progress. My own writing this year has taken on a whole new perspective as I have explored my own spirituality and where money fits into this picture. It’s been sumptuous spilling my innermost thoughts onto paper. I have created a module on money journaling for clients and included topics for exploration.

Action

 

Action: Consider using journaling as a tool to help you understand your own money life and to help you make peace with your own money story.

 

  1. I finally asked for help. I had a huge assumption running through me that said ‘I should be able to do this. I am supposed to be the expert, if I ask for help people will think I’m a fraud’ (notice that fraud thing popping up again!). It kept me quietly and privately battling with my own demons. It also kept me very safely and frustratingly going around in circles. I’ve engaged a business coach. She’s very different from me and has a very different style but she has helped to plug a gap and has helped me to keep focused on moving forward in my business. Crazy as it now seems I imagined she was going to laugh at me and criticise me when in fact she said ‘Helen, what is stopping you, this sounds great!’ Hugely motivating.

Action

 

Action: Don’t be afraid to ask for the help that you need to move your business forward

 

  1. My biggest breakthrough of the year has undoubtedly been completing my 60th year on the planet, getting grand parented for the first time and discovering that both these are huge blessings rather than things to be feared! Bizarrely it has given me more focus in my business. I concentrate better. I don’t spend as much time drifting into the cyber world and amazingly have more time! Which means that when I am with my granddaughter I am truly with her, not thinking I should be doing something else.

Action

 

Action: Concentrate on the here and now and count your blessings.

 

Here’s to a prosperous and peaceful 2015.

 

About Helen Collier

Helen Collier is a money coach working with bright, smart women who are tired of squirming with dread and fear about their money. She trained with the Money Coaching Institute in California. Helen developed Harmoney as a direct response to her growing disquiet that something was out of balance in the financial world. She set an intention to play her part by supporting people to put money in its rightful place in their lives, no more, no less. Helen writes a weekly column for the Yorkshire Evening News and blogs regularly.

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You can follow Helen on:

Twitter: www.twitter.com/harmoneylife

Facebook: www.facebook.com/harmoneylife

Linked In: https://www.linkedin.com/in/helencollier

Website: www.harmoneylife.co.uk

 


What do you want to get known for?

In today’s guest post Karen Williams asks an insightful question to help you and your coaching business.

What do you want to get known for?

By Karen Williams

"What do you want to get known for?" By Karen Williams

From my experience, many coaches (and other transformation experts) work with clients who have gone through something similar to themselves. This may be situations like redundancy, cancer, trauma, a chronic illness, or perhaps they have learnt something that they know will help others.

Going through a difficult situation may have been one of their motivators to retrain in this profession, and likely to be one of the reasons that they want to help people now.

My story is similar to that extent. When I started out as a coach, I struggled to get clients and turn my passion into a business that was sustainable. Then I spent time with very successful coaches, discovered their secrets, implemented them into my own business, and then wrote a book about it! That’s why I help my clients to create their own successful business, get more clients, make more money and do what they love.

Even though coaching is traditionally non-directive, and technically you can work with people on any topic, clients will often look for a coach who has credibility in a certain area.

When you’ve been through a situation yourself, you:

  • Can understand how someone must be feeling and emphasise with their situation
  • Have the resources and information that may help and know where else you can direct your client
  • Have credibility in that area and build your business from that topic of expertise

.

Want a profitable and fulfilling business?

To create a profitable and fulfilling business, it’s about finding that area where you have knowledge, passion and experience, and building your niche from this place. However, I also know that it can be hard to define what to do, and niching may feel counterintuitive when you start out.

But these days you don’t need to have one of those ‘traditional’ niches such as a career coach, health coach, etc. The narrower you specialise, and the more unique you are, the easier it will be – trust me!

When you know your ideal client and what you do well, the advantage is that everything you do is aimed towards that person. You’ll have the systems in place that allows you to establish your expertise – and everything will stem from this framework.

  • Your message and brand are aligned to the clients you want to attract
  • Your website will generate leads rather than be a static page that people may come across by accident
  • You can stand out from everyone else in your profession as you know what makes you different
  • You can market yourself in a way that allows you to easily attract clients as people get what you do and the results that clients get from working with you
  • You can create a signature talk/book/information product that automatically leads people to the next step in your marketing funnel and ultimately allows you to build your business easily

.

What do you want to get known for?

If you’re struggling to niche, one of my favourite questions to ask is this: “What do you want to get known for?” I’ll be honest; it’s not enough to say “A great coach”, or “making a difference”, etc…

What do you really want to get known for?

Where is your expertise?

What are you good at?

Who would you love to work with and why?

What is your story and how does this relate to your clients?

You could, of course, do one of my favourite exercises, which you’ll find in my second book, How to Stand Out in your Business. Take your passions and talents and explore these areas unique to you. Take time to get clear what you are good at and where you excel, as well as understanding what you feel passionate about and why you love this. You can also look at your story and where you have come from and how you can might be able to help others in areas where you have your own experience.

But ultimately I suggest you ask yourself the question: What do you want to get known for? I’d love your comments below.

About Karen Williams

Karen WilliamsIf you’re ready to stand out and become more visible, or want support to discover what you want to get known for, contact Karen for a free discovery call. You can also join her at the Star Biz conference on 11/12 July and on her Writing Retreat in Spain from 25-30 September 2014.

Karen Williams is the founder of Self Discovery Coaching and is a Business Coach and Mentor, Author, Speaker and Fire Walk Instructor. She predominantly works with solopreneurs (coaches, consultants and therapists) who want to make a difference, but know that to do this, they need to learn the skills to create and grow a successful business. She helps them to get more clients, make more money and do what they love.

She is known for helping her clients to succeed by standing out from the crowd, getting noticed and being an expert in their business. She is the author of The Secrets of Successful Coaches, which reached #1 in the Business charts on Amazon. Her second book, How to Stand Out in your Business, was published in 2012. In the second book she shares the 7 Step Success System that she uses to help her clients to become more visible and create a successful business. She is half way through writing her third book.


How to Get More Clients by Speaking Their Language 2

In today’s guest post Latrisha Jacobs provides advice about:"How to Get More Clients by Speaking Their Language"  A guest post by Latrisha D. Jacobs

 

How to Get More Clients by Speaking Their Language

By Latrisha D. Jacobs

So, you want more clients? Cool, so does everyone. Everyone wants to know how to get more clients. But, there’s a reason why some people easily attract their ideal clients and never have to “need” a new client and why you may be struggling to get ideal paying clients on a consistent basis. The reason is simply because you’re trying to attract clients with what you think they need to hear from you instead of what they really want to hear.

In other words, you’re using marking jargon. This means you’re using words that people in your industry would use or words that you’ve made up in your head. But, this just doesn’t work. You have to be using words that your ideal clients know and relates to them.

You will find that when you start to use your ideal clients words you’ll get better results and you’ll almost immediately start pulling your ideal clients to you. Here are 3 really quick tips to help you get started attracting more clients by speaking their language.

Tip #1: Ask Them What They Want

The best way to get your ideal clients words and language is to ask them what they want. When you do this you’re getting it straight from them and then you don’t have to guess about what they want because they’re telling exactly what they want and need. More importantly they’re telling this in their own words and you can later use these to attract them to you. This is the best kind of target market research that you can ever do in your business.

Tip #2: Talk to Them and Not At Them

Your ideal clients want to be able to relate to everything that you have to say and they don’t want to feel like you’re talking at them. You want to make them feel like they’re having a conversation with you about their problems and how they think you can help them solve them. People buy from people that they know, like and trust. So, to build this relationship you have to be conversational and approachable for your ideal clients.

Tip #3: Use Their Words Exactly

One thing you don’t want to do is take the words and phrases that your ideal clients give you and turn it around into what you think it should be saying. The funny thing is that when it comes to this work you actually loose points for being creative. You want to use the exact words that your ideal clients give you. The reason is because they are giving you the exact words and phrases that describe their problem and that they can readily identify with these words. It hits their hot buttons because they gave you the words.

Your Assignment:

Go talk to 5-10 of your ideal clients and ask them what they want. Record it if you can and make sure to capture everything that they’re saying directly. Take note of exactly what they’re saying and where they show the most pain. These pain points will become your hot buttons that you’ll use in your marketing and sales copy.

 

About Latrisha Jacobs

Latrisha JacobsLatrisha Jacobs, The Niche Breakthrough Specialist, works with service based change agents who lead with their heart first and who want to build big businesses and make an even bigger difference but they struggle with getting people to get what they do and want to invest in working with them and who would like to get more clarity, clients, and cash in 60 days or less.

She uses her Discover Your Thing System and book From Start Up to Success to lead seminars, groups, workshops, and retreats to teach new entrepreneurs how to use their business to make a difference.

 

Connect with Latrisha on Facebook (http://www.facebook.com/latrishajacobsfans) or Twitter (http://www.twitter.com/latrishajacobs).

 

Article Source: How to Get More Clients by Speaking Their Language


How do you really get to know your clients? 1

In today’s guest post, Karen Williams answers a question pondered by many looking to start, or grow, a coaching business.

A guest post by Karen Williams

How do you really get to know your clients?

by Karen Williams

Have you been told you need to niche? Perhaps you are reluctant as you don’t want to restrict your market or maybe you don’t know where to start? Even if you know your niche already, how do you really get to know your clients and what they want?

If you don’t get to know your clients, your message is going to get lost. They will be clicking off your website as soon as they arrive, they won’t get where you are coming from or perhaps they won’t find you in the first place.

If you’re not getting the results you want right now in your business, here’s 3 things to look at first:

  • Check that the language you are using on your website is pitched at the right level. When you create your website, your blog or any other literature, make sure you are using your client’s language and ask yourself ‘will my clients understand what I mean?’ Keep it simple. For example, you might want to use ‘say’ instead of ‘verbalise’.
  • How much jargon are you using when you are communicating with others – both in writing and face-to-face? For example, you might get a better reaction if you say ‘I help you to manage the way you feel…’ rather than ‘I help you to get in the right state’.
  • How clear is your message? I mentioned this in my blog recently, where I give suggestions about how to master your message to get the right response.

So how do you actually reach your clients and find out what they want?

I was talking to a client this week and I simply asked him, ‘who do you know in this field who can help you?’ and when he reeled off people he knew, I suggested that he take them for a coffee. Talking to people who are either in your target client group, or are connected to this group, is a great first step to finding out what they want.

If you already know some of your ideal clients, why not do a survey to find out what their problems are and what you can do to help them? I regularly survey the people on my contact list by using Survey Monkey. I also ask questions via my social media contacts. When you do this using a mixture of quantitative and qualitative questions (i.e. to get some figures and more lengthy responses), you can start to understand the dreams and challenges of the group and the actual language they are using.

Lastly, check out your competitors. Even if you have chosen the most unique niche, there are probably other people doing something similar to what you do. Find out what they do well, what you can model and what you can do differently to meet your client’s needs.

There are a lot of coaches in the industry doing something similar to what you do. To be successful you can’t be the same as everyone else and need to stand out from the crowd. By doing your research, you’ll quickly understand what makes you different, how you can be distinctive from everyone else, yet still give people the results that they desire.

About Karen Williams

Karen WilliamsAs a business coach and mentor, author, speaker, and firewalk instructor, Karen Williams, from Self Discovery Coaching, works with coaches and solopreneurs who are breaking free from the corporate world and want to create a successful business. She helps them to develop the foundations for a successful business, stand out from the crowd and enjoy every step of the way.

Karen is the author of The Secrets of Successful Coaches, which reached #1 in the Business charts on Amazon and has just released her second book, How to Stand Out in your Business, which you can order now.

Karen is also running the Star Biz conference on 3 and 4 November, with 8 expert speakers and a firewalk experience. In this unique two day event, you will discover what makes you outstanding, how you can express this uniqueness in your business, and leave with a 90 day step-by-step plan to transform your business and double your clients.
Top Image: © Tatiana53 | Stock Free Images & Dreamstime Stock Photos


Niching Has Failed

Coach Angus MacLennan shares his thoughts and expertise in this week’s guest post as he explains his view that:

Niching Has Failed

by Angus MacLennan

After years of reading about the need to have a micro niche its time we admit that niching has failed! OK that is not the case in every instance but the times are changing and we need to adapt to the demands of a time poor but knowledge rich client base who are making slower buying decisions. Having a niche is no longer enough as clients are starting to demand a bespoke service. As service providers we need to give them what they want, when they want it and in the way they expect to receive it.

Clients are buying into the marketing hype that tells them they are all unique. Mix this with the ease with which they can research you, your products, your competitors and the detractors of your particular service and we have a situation where having a micro niche can count against you. Sure we are all a little different but lets face it – almost every conceivable problem has been faced by someone before.

Its easier to market to a micro niche but clients are demanding more and more now. They want a bespoke service – even if their problem is not actually unique. As a coach I have seen most problems, and there variants, and I can tell you that there are very few occasions now where I see something new. Its usually the same problem as the last client but with a particular twist.

While more and more clients feel that they have a unique problem, when you tell them its common they are happy to know they are not alone. However they still expect a bespoke solution. Its an interesting dilemma for service providers. Standard products are great and will always sell to some clients but more and more clients are expecting a service sculpted to their situation. They don’t want to hear about your niche. They want to know that you can fix their problem.

This shift is something my clients are seeing with their own clients. Their clients have taken on board the marketing that says we are all different. Interestingly, that marketing is designed to sell the same product to millions of “unique” people via mass media and mass production. People accept their “unique” shirt from Topshop is not actually unique but when they deal with smaller businesses they expect a bespoke service and my clients are finding that a narrowly defined niche can count against them.

Its time we looked to our transferable skills. What is it that we can do as professionals that can be applied to any situation. Those are the skills we need to market and those are the skills we need to highlight when selling our service. Have a niche to help your marketing but make sure you don’t miss the opportunity to help all those other people who could benefit from your skills but who don’t know what you can do because all they see is your niche.

Go back to basics and do a skills assessment to highlight your transferable skills and abilities. If you are crystal clear on your own broad range of skills you will start to notice more opportunities that you may have missed before. There are so many people out there who need your skills. Once I realised I needed to look up from niche marketing I saw so many more opportunities and my business has tripled in turnover in the last 8 months. Same clients but they are coming from so many new and different directions.

See a need, fill a need.

Have a great day.

Angus

About the Author/Further Resources

My name is Angus MacLennan and I am a Coach delivering practical Business Support to Business Owners and Transitions Support to people going through Change.

I enjoy writing articles about Business and Personal Growth & Development and I am lucky enough to be published in the UK, USA, Canada and Australia and to have my work incorporated into multiple training and support programmes. When I am not out enjoying the great outdoors with my kids or helping local charities I like to spend my time Coaching and delivering Workshops.

My mission is to deliver a quality service to help every client develop their business or career and enable them to have the work/life balance they want.

Over the past 7 years I have had hundreds of hours experience coaching across three continents.

I am a Master Practitioner of NLP, a Master Results Coach and have a Degree in Industrial/Organisational Psychology and a Post Grad Dip in Personnel Management.


Successful Coaches – Observations From An Outsider

What are the traits of successful coaches? In today’s guest post Andrew Ferdinando, who runs Hubworking, shares his thoughts.

Successful Coaches – Observations From An Outsider

By Andrew Ferdinando

Having never experienced coaching, the coaching industry was new to me when I set up my business Hubworking (www.hubworking.com) in 2006. Based in 3 locations in London we operate 3 centres where we hire out meeting rooms to business people on an hourly basis.

When launching my first centre I considered that we may get some bookings from coaches but I admit to being surprised when over time coaches became our biggest source of business.

Having now worked with the coaching world for 5 years as a service provider, I have observed hundreds of different coaches, many of whom are considered to be at the top of their profession.

As a complete outsider, I have noticed many common traits which they all exhibit and which have clearly led to their success. Below are my thoughts on what makes a successful coach, simply based on these observations:

Niche yourself:

Whatever form of coaching, the more successful of my clients seem to have cut out a niche in their particular field. In some cases they are even specialists within an already narrow field. A good example would be the area of presentation coaching where I have seen several highly regarded voice coaches who work with their clients on how to project their voices and “perform” in front of an audience. Each coach offers something unique to the next and advertises themselves as such so that the client appreciates they are hiring an absolute specialist.

Marketing:

My clients all have a good understanding of how to market themselves. For the micro business, which coaches tend to be, this involves networking, writing industry specific articles, creating a good website, blogging regularly and using social networking tools such as Twitter and Facebook to grow their brand virally and indeed stay in touch with their clients and future clients.

Consistent customer acquisition/customer retention

It’s clear that the high level coaches have a strong mix of regular clients and new clients which I guess is down to strong marketing and a top class service.

Product range (1 to 1’s and workshops)

The majority of rooms that my clients book with me are 1 to 1 coaching rooms. However, there is a trend that they will also book a larger room for workshops around once per quarter. It’s obvious to me that they have a core coaching product which sits alongside a public training course which they will run on an irregular basis.

Customer mix:

Speaking to my clients they seem to have a good mix of customers including small businesses, government bodies, charities and corporates.

My name is my brand

At Hubworking I work very hard to build the brand of my business. In some respects, I avoid being seen as the person behind the business. For a company like mine, this is important because for us it is the systems, quality of service and locations which my brand needs to represent. With coaches it is the complete opposite. As a specialist coach it is all about building up a brand around your name and what you represent so that your name becomes synonymous with what you do. A good example is one of my clients Alan Stevens who is known to many as “Alan Stevens – Media Coach”.

Strong network of associates

It’s amazing how small the world of coaching is. Over the years I have seen many referrals from my existing coaching clients. It is a close knit industry and this becomes very helpful when a big piece of work comes in that requires more than 1 coach. The ability to call upon top level, trusted associates is gold and something I have seen on many occasions.

If you ever need to hire at coaching room in London, please do get in touch – an****@********ng.net

About the Author/Further Resources

Andrew Ferdinando runs Hubworking, a chain of 3 business centres in central London which hires out low cost, flexible meeting space to small businesses and specifically the coaching community.

For more info, visit www.hubworking.com or contact Andrew directly at an****@********ng.net or 07985 914034.