Before setting up my own coaching practice full time I was employed in the training and development team of a multi-national company. One of the departments I particularly loved working with was the contact centre – the very nature of the work of a contact centre involves a lot of communication with people over the … Read more
It’s possible that the scenario that you are coaching in is likely to partly influence the focus and perspective of how you judge a specific coaching session. If you are coaching where you are developing and practicing a specific ability in a training environment then perhaps you will use how you performed a specific technique, … Read more
On Mondays post a comment by Dave Doran asked my thoughts about using the question why. I thought Dave’s question was great and an interesting topic that deserved a post all of it’s own. So here are more thoughts: Some of you may have attended a training that has specifically taught you that in coaching … Read more
Several years ago I was attending an HR/training exhibition/conference. One of the exhibiters that I got speaking to was a company that specialised in coaching. Quickly this individual read my name label, which also had my then job title of a trainer. The very first question they asked me was do you use coaching, followed … Read more