good job

How not to get dragged down by a clients negativity?

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I recently had this question land in my inbox and I thought it was worthy of this weeks coaching related post. When I asked myself this question I came up with the several points about how I approach coaching, some of the beliefs I hold and how they impact this potential situation. I’ve included 7 … Read more

Coaches, do you need sight to listen?

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Before setting up my own coaching practice full time I was employed in the training and development team of a multi-national company. One of the departments I particularly loved working with was the contact centre  – the very nature of the work of a contact centre involves a lot of communication with people over the … Read more

As a coach, how are you judging if you are doing a good job?

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It’s possible that the scenario that you are coaching in is likely to partly influence the focus and perspective of how you judge a specific coaching session. If you are coaching where you are developing and practicing a specific ability in a training environment then perhaps you will use how you performed a specific technique, … Read more