executive coach


The self-publicising cat

This was originally published as a bonus article in the Coaching Confidence weekly email during October 2011. To start getting your very own copy each week enter your details under “Don’t miss a thing!” to the right of this page.

The self-publicising cat

One of our cats appears to have developed a love for self-publicity and telling us what she is doing. When she goes for a drink she’ll meow to tell us she’s going, when she’s finished having a drink she’ll meow again.

As I sat down to write this message there was a meow from behind me – apparently to tell me that she had entered the room and now intended to curl up in comfort.

She is very considerate in sharing what she is doing and if she knows we are already watching, and already know what she is doing, she keeps quiet.

The vet says she is very healthy so it really does seem to be her way of attracting our attention, and sometimes getting our assistance so she gets what she wants – which in her case is usually a fuss or rearranging the bedding so it’s comfier!

Now, before you get any ideas that I’m about to suggest that you to take the example of the cat and squeal every time you enter a room, relax! By all means if that’s the approach that you want to take feel free however there is less extreme approaches you can use – or not use, as you see fit!

Last year I attended a training event where there was a mix of businesses represented. The organisers had purposefully included a section of the day to “network”. I got chatting to someone in the queue for lunch prior to the allotted time for networking.

He was busy sharing that he already knew that there was no point him staying to “network.” He only worked with large multinational companies in certain industries. From an exercise earlier in the day he knew that no one currently worked for a company that size and in the industries he wanted.

As it happened later that day I was talking to someone who had previously worked at a multi-national level in the very industry this gentleman would have loved to have connected with. I looked around to introduce the gentleman I had been talking to at lunch there was no sign of him. Presumably, because he knew there was nobody there directly doing what he’d wanted, he’d already gone home!

Does that mean that if that gentleman had stayed and met this second person a connection would certainly have happened? Well I’m certainly no psychic, so who knows what may have happened. I do know that it’s statistically more likely to have happened if that gentleman had stayed and then asked!

It appeared that the gentleman who missed making this new potential connection had ignored the fact, that we may have a friend, family member, former colleague etc who fitted his description.

This week I invite you to think about a goal/project that you are currently working towards/would like.

  • How many people know what you are doing/want to do?

And as a bonus follow-up question:

  • How many people have you shared how they can assist you with your goal/project?

Have a week full of questions, sharing and invites,

Love

Jen

About the Author

Jen WallerJen Waller is on a mission to support, nurture and encourage coaching skills and talents from non-coach to coach and beyond.

She has created a free 7 day e-course about how to create your own unique coaching welcome pack that works for you and your clients. Get your copy here.

 


5 Big Mistakes that Life Coaches make Networking 4

Today, coach Nicky Kriel discusses errors she’s seen coaches make attempting one particular marketing approach.

5 Big Mistakes that Life Coaches make Networking

By Nicky Kriel

You may not know this, but Life Coaches have a bad reputation on the networking circuit. Anyone can call themselves a life coach and start a business without any formal training or certifications. So many people feel that because they have undergone a crisis, it qualifies them to be a life coach. The reality is there are more people wanting to be a life coaches than there are people looking for life coaches.

(Using the Google Keyword tool to find out what people are searching for on the internet, shows that each month 368,000 people search for the phrase “How to be a life coach” vs. 2,900 searches for “How to find a life coach”.)

Now let’s assume that you are still reading this and you are serious about earning a living from helping others develop themselves. What can you do to come across more professionally at networking meetings? Well, here are some of the mistakes that give life coaches a bad name.

1. Not realising that you are running a business

You may feel that you have found your purpose in life through what you do, but if you don’t make any money from doing it, it is just a hobby. It is not enough to be a good coach. You also need to be good at marketing and selling your business otherwise you won’t have any clients. If you don’t have the business skill yet, then it is time to make the effort to learn. There are many people at networking meetings who can give you advice.

2. Bad Business Cards

You don’t have to spend a fortune on business cards, but handing out a cheap looking business card won’t do your business any good. Some of the worst business cards have been given to me by life coaches. Some indications that you don’t take your business seriously are:

  • Printed on a flimsy card,
  • obviously home-made,
  • blatant typos,
  • email addresses or numbers crossed out and corrected,
  • “free” business cards from companies such as Vistaprint
  • Email address is obviously a shared family addresses or a Hotmail or yahoo address

 

3. Saying you can help everyone

If someone doesn’t know what type of customers you are looking for, how can they help you? If you can’t be specific about what type of client you want to work with, how do you expect other people to know whether you are a good match for a friend or acquaintance that needs some help? You cannot help everyone with everything. If you are too general, you will end up with no business.

4. Assuming that everyone knows what life coaches do

Most coaches are good at talking in coach talk with other coaches, but most people in a networking meeting don’t know what life coaching is about. Be aware of any jargon you might be using and think about what other people might be interested in. Stop talking about you and start thinking about what your audience might need.

5. Coming across as though you need a life coach yourself

If you want people to trust their inner most feelings with you, don’t air your dirty laundry or share your latest crisis with people you have only just met. People need to be confident that their secrets are safe with you.

If you are passionate about what you do, you need to find a way to make a living from doing it. Be professional and learn the skills you need to grow your business.

About the Author/Further Resources

Nicky Kriel, Guildford’s Social Media Queen, is passionate about empowering small business owners to use Social Media to grow their business. Her background is in Marketing and Sales and she is a Master NLP Practitioner.

As a Communication Coach, she helps people remember the “Social” aspect of Social Networking: It is not all about tools and technology, but about people and human relations.

Aside from her private coaching clients, she runs Twitter, LinkedIn and Facebook workshops for business owners and bespoke courses for SMEs. Nicky really enjoys helping business owners to level the playing field by harnessing the power of social media.

You are welcome to follow Nicky on Twitter or like her “social media for newbies” Facebook page


Coaching and motivating clients, part two 1

This is the second of two coaching posts with some pointers if you get “stuck” motivating a client.

Last week’s coaching post “Coaching and motivating clients, part one” talked about who was asking about motivation, asked what motivation means and assisting your client to tap into their natural desire.

Notice the impact of your words

Often as a coach, when the question of motivation comes up, you are looking for your client to take some action. Aid that physical movement by adding a sense of “movement” and momentum in the language you use in your conversation and questions.

My high school English teacher would no doubt shake his head in despair at the following but this is not a post designed to give linguistic labels and detailed explanations.

This section is not only here to get you to move once, it’s here to get you moving.

Adding “ing” to a word often gives a greater sense of movement and momentum so can assist your client to find answers and actions that will help them to turn that momentum into reality.

For example, you can get different answers and responses to using the word “motivated” compared to “motivating.”

Commitment and accountability

Inviting your client to make a commitment and the accountability that this brings can make it much easier for a client to complete a task. You may even argue that it can make it less easy for them to put it off until tomorrow and it never getting done.

Sure, depending on your client, they may still put it off to the last minute and only do it in the immediate hours before your next session but that is still likely to be more than they had done before.

Personally I like to invite clients to agree a specific time and drop me an email between sessions to confirm that they have taken that action. It has been known for specific clients to request that if I don’t hear from them to chase them up with my own email.

I’m aware that not every coach will be willing to offer that as an option. This works for me because of the way I structure my coaching practice as I have built in priority email contact for clients in my coaching packages.

I’m also comfortable providing that accountability as I always phrase it as an invitation, giving the option for the client to decline. This means that the extra accountability is the clients by their own choice.

Just do it

Sometimes, some clients will get so caught up in wanting to explore the why and thinking there is something deeply wrong with them. In reality all that has happened is that they haven’t made taking that action a priority. They have done something else in the time that they could have done this action.

Now there may, or may not, have been good reason to have prioritised something else instead. Regardless of the “cause” the reality is still the same the action/task is still to be completed.

Question for the coach: What would have to happen to make completing this a priority for this client?

Sometimes a really effective strategy can be to get the client to complete a task right then and there. This will obviously depend upon the client, the situation and what they wanted to get from the session.

For example, if they wanted to get motivation to make an appointment they had been putting off, invite them to make the call during the session.

You may not think of this as “traditional” coaching but it moves the client forward quickly and your client will not be concerned that you assisted them using something that isn’t likely to be in “coaching 101”.

Homework

This doesn’t mean overwhelm them with action steps as this can lead to them stopping again. It does mean that you can use “homework” to assist your client to get momentum going by taking the next step once they have started.

Some clients will find taking a huge leap easier than just a small step so consider this when choosing/discussing homework, if any, for your client.
Questions to consider: “What is a really easy next step to take?”
“What would be a fun next step to take?”

Challenge your client

If you have a client who has committed to take action, you’ve done everything you can think of to facilitate that and yet they repeatedly have not taken that action, there is probably something else going on. Don’t be afraid to share what you have observed.

Your role is there to assist them to get value from your work together however it’s a two way relationship, they can’t just be passive. For some clients, in some instances, challenging your client can provide the avenue that your client needs to share what is going on for them.

Sometimes it can reveal an obstacle that for some reason your client hasn’t shared with you.

On other occasions (usually in situations when they are not paying for the coaching themselves) they may not see the value of coaching. For example, in a business when they have been told they “have” to attend your coaching session. This can give you the opportunity to have a conversation about the value they want to get and explore how you can go about providing that.

Note:

I’m also going to mention at this stage that I personally believe that not every single client is going to be a perfect fit for every single coach – and vica-versa. Also sometimes coaching may not be the ideal solution for a particular client at a particular time.

If you and your client decide that you’ve gone as far as you can with your coaching together that does not automatically mean that you are a terrible coach and should beat yourself up about it. Just like I’d say that there it does not mean that there is anything “wrong” with your client.  I suggest you learn what you can from working together and then move on.

These are just some of the things you could do and consider – what else would you add?

About the Author

Jen WallerJen Waller is on a mission to support, nurture and encourage coaching skills and talents from non-coach to coach and beyond.

She has created a free 7 day e-course about how to create your own unique coaching welcome pack that works for you and your clients. Get your copy here.


Laughing babies

This was originally published as a bonus article in the Coaching Confidence weekly email during February 2011. To start getting your very own copy each week enter your details under “Don’t miss a thing!” to the right of this page.

Laughing babies

You may have seen a YouTube clip of a baby laughing as his Dad rips up some paper.

It’s a clip that as I type this has been watched nearly 6 million times directly. It’s also one that has been picked up by various news sources so the actual number of people who will have seen the 8 month year old giggling away will actually be higher.

In the clip you can hear his Dad start to laugh along with his son as he continues to rip up the paper. The paper he is ripping up to such amusement is actually a job rejection letter.

It reminded me of a technique that some of my clients have used when going into a situation that they have felt was really important and were putting pressure on themselves that really wasn’t useful.

Prior to going into or taking a particular action all they did was to take a moment out from focusing upon how important they thought the future event was to their existence. Instead, I asked them to spend a few moments connecting with something that as they think of it brings a smile to their face.

Different people choose to connect with those thoughts and feelings in different manners. As a coach, I invite you to consider some of the options you have to guide someone to do this.

I will also share one of the ways I can teach to a client to play with. This is based loosely upon the Heart Math Institutes work; visit here to find out more about them here)

1. Put your hand physically over your heart,

2. Take a breath in and imagine breathing into your heart (We’re just playing so don’t over think this step!)

3. Hold your breath for a moment and then let it go

4. Repeat steps 2 and 3 for a few cycles while still focusing upon breathing into your heart. (If you find that you imagine any colour etc involved with breathing into your hear, that’s OK too)

5. While still breathing into your heart, think of someone or something that you love, someone that loves you or just something that when you think of it you find yourself automatically grinning about – maybe it’s laughing babies, or little kittens or puppy dogs.

Before I start listing items that could come straight from the lyrics of the sound of Music’s “My favourite things”, I’m going to say that there is no judgement about what thought you are selecting here. Just pick the one that works for you!

6. When you are ready, bring your attention back to your surroundings and continue with the action or event that you used to feel so pressured about.

Many people report that this approach helps to put things into a different perspective for them. I know people who have used this before going into make a presentation, an assessment situation, before picking up the phone to make a sales call etc.

About the Author

Jen WallerJen Waller is on a mission to support, nurture and encourage coaching skills and talents from non-coach to coach and beyond.

She has created a free 7 day e-course about how to create your own unique coaching welcome pack that works for you and your clients. Get your copy here.


The Coaching Aha! 1

In this week’s guest post Lenny Deverill-West shares how he has been practically incorporating other teachings into his own work with clients.

The Coaching Aha!

By Lenny Deverill-West

I’m sure we have all had those coaching genius moments where we do some work with a client and they have an ‘Aha’ moment, and they light up like an electric light bulb, almost as quickly as their fears, worries and doubts fade into nothing and are replaced with a renewed sense of confidence, enthusiasm and all the other good stuff.

And of course there’s the other side of coin where you’ve done even more great work with a client, the stars have seemly aligned, every barrier has been removed and they know exactly what they should do but yet, it doesn’t ‘feel’ solved?, something hasn’t quite shifted for them? it makes sense, but something is still there.

Now there are many reasons for this and even more approaches to deal with it. So when I read a book I was recommended called ‘Focusing’ by psychotherapist Eugine Gendlin, I was interested to find in it some clues how to get a few more of those Aha moments in my coaching.

While researching what makes psychotherapy successful or unsuccessful, Gendlin observed that often it was not down to the therapist’s technique that determined the success, but there was something the patient was doing. A kind of ‘inner act’, with an observable set of behaviors.

I think a lot of us might recognise this as tapping in the right place, the client is getting it, they’re having an insight, the penny is dropping there is a noticeable positive shift not just in their thinking but physically, you can actually see it happening.

Gendlin found that the successful patients had the ability to respond to the therapist’s work though a very subtle and vague internal bodily awareness, which he termed a ‘felt sense’.

A felt sense is not an emotion but a bodily felt sense or awareness of a problem, worry or hurt. The clients ability to be aware of this ‘felt sense’ and therefore it’s absence, through the coaching provide, can supply them with a tangible ‘felt sense’ of their issues being shifting and releasing.

In his wonderful book Focusing, Gendlin describes a common naturalistic occurrence of Focusing.

“You are about to take a plane trip, let’s say to visit family or friends. You board the airplane with a small but insistent thought nagging you: you have forgotten something. The plane takes off. You stare out the window, going through various things in your mind. Seeking that elusive little piece of knowledge.

What did I forget? What was it?

You are troubled by the felt sense of some unresolved situation, something left undone, something left behind.

Notice you don’t have any factual data, you have an inner aura, an internal taste. Your body knows, but you don’t

Maybe you try to argue it away, try to squash it intellectually or rise above it – the method of belittling it.

You tell yourself: no, I won’t let this bother me and spoil my trip.

Of course, that doesn’t work. The feeling is still there. You sigh and rummage in your mind again.

You find a possibility “ Helens Party! I forgot to tell Helen I can’t come to her party!’

This idea doesn’t satisfy the feeling. It is perfectly true that you forgot to tell Helen you would miss her party but you body knows it isn’t this that has been nagging you all morning.

You still don’t know what you forgot and you still feel that wordless discomfort. Your body knows you have forgotten something else and it knows what that something is. That is how you can tell it isn’t Helens party.

At some moments the felt sense of what it is gets so vague that it almost disappears, but at other moments it comes in so strongly that you feel you almost know.

Then suddenly from the felt sense, it burst to the surface

The Snapshots! I forgot to pack the picture I was going to show Charlie. You have hit it and the act of hitting it gives you a sudden physical relief.

Somewhere in your body, something releases, some tight thing lets go.”

When I read this it really started to connect a lot of dots for me in what I’m trying to achieve with my clients. Like many I have trained in various different types of change work from Coaching to Hypnotherapy and they all have their take on what is important in facilitating a client to change.

Some change workers like to focus on the root cause, by looking into the clients past and others might prefer to focus on the present, as the great thing about the past is that it in the past (These are extreme example to make a point, I realise it’s not that clear cut).

I have seen phenomenal change through both methods, but for me they are both effective ways of facilitating the client towards a notable shift in their experience.

How I use Focusing

I don’t follow the Gendlin’s six steps for Focusing exclusively but have looked to incorporate the ideas behind it onto my work.

Here’s is a very abridge transcript of a session I did with a client called Sue (not her real name) who was experiencing some anxiety in relation to what should have been a move to her dream home.

Me: So Sue, how can I help you?

Sue: Yes, well we’re moving to a beautiful new house, it’s in a lovely area and my husband loves the place but as much as I try and be positive about it and there is something that just doesn’t quite feel right and it’s been troubling me for some time now.

Me: Ok Sue so as you think about this move I’d like you to tune into your body and get a felt sense it of what been troubling you.

Sue, settles in her chair and begins to tune into her body.

Me: Have you got it?

Sue: Yes

Me: What’s that like?

Sue: It’s a horrible heaviness in my chest; it feels like there’s a black cloud over me.

Me: A horrible heaviness, your chest and a black cloud over you?

Sue: Yes

At this point I would begin coaching the client around their issue whist checking in with the felt sense.

In Sue’s case to check with what was happening with the sense of ‘horrible heaviness’ and ‘black cloud’. This would to allow her to become aware of the felt sense shifting and decreasing in direct relation to her own insights around her issue.

We rejoin the session at the point Sue has uncovered that she felt she had to like the house, because her husband loved it so much when they viewed it.

Sue: I should have been honest about my true feelings from the start

Me: You SHOULD have been honest?

Sue: Yes I should have just said I didn’t feel right about this house at the time, but he just seemed to love it some much, I felt I couldn’t.

Me: And what happens to that heavy black cloud feeling, when you think about not being honest at the time?

Sue: It makes it worse!

Me: It makes it worse the more you think what you SHOULD have done?

Sue: Yes

Me: So what would happen if you were honest about your true feelings now?

Sue: Well, I think my husband would be a bit disappointed, but I’m sure he would understand

Me: Sue when you think about you being more honest to your husband and telling him how you truly feel, what happens to that sense of heaviness in your chest and that black cloud?

Sue takes a few moments to shuffle in her chair as she tries to tune into the felt sense.

Sue: It’s kind of lifted

Me: It’s kind of lifted?

Sue: Yes, when I think about just being honest, saying what I wanted to say it’s just gone!

Working in this way links up what is felt in to body with the various techniques you might use in your coaching session, by doing this you can enable your clients to become even more aware of how their problem or issues are beginning to shift for them.

About the Author/Further Resources

Lenny Deverill-West is a Cognitive Hypnotherapist, NLP Practitioner, Coach and Corporate Trainer based in Southampton.

Lenny spends most his time seeing clients at his Southampton practice and is also developing trainings courses and Hypnotherapy products that are due out early next year. For more information about Lenny Deverill-West visit www.startlivingtoday.co.uk.


Coaching and motivating clients, part one 2

Last week’s coaching post was “What do you do if you get “stuck” in a coaching session?” This week I want to start to talk about a specific situation that may generate that feeling of being stuck – how to motivate a client.

Today’s post is in direct response to a request for “Statements to help motivate the client.” For reason’s I’ll explain in a moment I’m going to expand upon that request with the aim of providing some useful ways to move forward if you find yourself “stuck” and maybe even avoid it in the first place.

Even with just mentioning a few pointers, there is lots to be said so I am posting part one today with part 2 next Wednesday.

Over time you will develop your own coaching style, you will probably already have certain beliefs about what is a role of a coach. I reserve the right to be flexible about the roles that I take during a coaching session but one of the ones I personally often think of myself as is as a facilitator, or if you prefer a catalyst.

Which is why rather than just give a specific couple of questions or statements that you could learn like a script and recite I want to assist you to be able to produce your own and make a difference with each of your individual clients.

Is the client asking for help with motivation?

I ask not because I’m questioning your judgement as a coach, I ask because motivation is one of those things that can mean slightly different things to different people. It’s not like you can nip down to your local supermarket and buy a tin of motivation.

It’s so much easier for you as a coach to provide a service that delivers what your client is looking for, if you have a conversation about what that means to your client.

Question you may ask your client: “How will you know when this is motivating?”

As a coach, what are you looking to achieve by motivating your client?

I know that this can seem like an obvious question but there is a certain logic behind me asking this. Sometimes if you are stuck it can be because you are asking yourself a less than useful question. If “how can I motivate this client?” isn’t throwing up any useful answers let’s ask a different question – knowing what you want to achieve can open up a whole new range of questions for both you and your client.

Often coaches are looking for a way to assist a client to take action towards their goal. One way is to select a step that is really easy to take to get them started taking action – this is particularly useful if they are imaging a huge overwhelming task. For example, which appears easier – writing one chapter or a whole book?

Making the task seem more manageable can lead to your client taking action easily.

Look to add “fun” into the action – make it more pleasant to do. If a client is imagining that the next step will be as much fun as having a limb amputated with a blunt saw and no anaesthetic then they are not likely to be as keen to rush out and take action. If there is an enjoyment factor then it will be much easier for them to start taking action.

Questions that may be relevant to ask a client: “What would be an easy step to take?”

“How can that be even more fun?”

Assist your client to tap into their natural desire

Sometimes a client can get caught up in small detail and miss or lose sight of what they want to achieve. Assist your client by reconnecting them with that motivation so that they naturally have a desire to take action and move forward.

You may choose to ask them direct questions or use guided imagery about their final goal or completing the next stage. Remember that using a description that uses all senses will assist your client to envision something that is easier to connect with.

This is always easier if the “goal” you are working with is something that your client actually wants. Notice if you actually believe what your client is saying.

If you ever hear and see someone talk about something that they genuinely want and desire, there is a light in their eye and sound in their voice. If you are not hearing and seeing that you have the option to explore in more depth.

Next week we will talk about things such as the impact of words and commitment. Meanwhile if you want to share your own advice, or to ask questions feel free to do so below.

Read part two here.

About the Author

Jen WallerJen Waller is on a mission to support, nurture and encourage coaching skills and talents from non-coach to coach and beyond.

She has created a free 7 day e-course about how to create your own unique coaching welcome pack that works for you and your clients. Get your copy here.


What are you focusing upon?

This was originally published as a bonus article in the Coaching Confidence weekly email during April 2011. To start getting your very own copy each week enter your details under “Don’t miss a thing!” to the right of this page.

What are you focusing upon?

One of the shows on Sunday evening British TV at the moment is called “The Cube”. If you have not seen the program the basic context is that a contestant has 9 “lives” to play a series of games inside a “cube”.

The prize money increases with each game and the contestant can choose to walk away with the money that they have already won before they commit to playing the next round. Once they are committed they can only win any money if they successfully complete that game before they have used all the 9 lives. If they loose they walk away with nothing.

The games themselves can look really simple (i.e. stacking a certain number of blocks into a tower within a given time). Often games that if you “played” somewhere you’re normally relaxed, treating it just as a game without putting any pressure on yourself, you’d complete it easily and without thinking.

This is a show where there has been more than one series so contestants now will often have practiced some of the games at home.

However, contestants often find that once “in the cube” they find it’s an entirely different experience. They’ll make comments such as “It’s funny how quickly the pressure builds up” and will report physical effects such as “my mouths a bit dry.”

The game itself can be exactly the same as the one they have easily done at home – the difference is the pressure they are putting upon themselves in “the cube”. They’ll often say things like £x will mean that I can get married, or take the kids on a holiday etc.

That approach may appear sensible when they are making the decision if they wanted to carry on to commit to playing the next game.

Once committed to playing that game, they can easily increase the pressure upon themselves with the thoughts they focus upon.

For example, if the game is based around catching a ball imagine focusing on a thought such as “catching that ball means I can get married” in comparison to just focusing upon catching the ball. Which would be the one that you would find the most stressful?

Notice that I have deliberately chosen to phrase this as focusing upon a thought – I have not said do not think a specific thought. There is a difference between letting a thought pass by and engaging with it.

There will be many thoughts that you have without focusing on – perhaps briefly noticing something different but insignificant on a familiar journey, or noticing you recognise a tune on the radio but going straight back to what you were doing etc.

If you have committed yourself to a project or activity, particularly if you have found you are feeling pressure connected with it, I invite you to consider the thoughts you are focusing upon.

For example, if you have committed to doing a coaching session with someone are you focusing upon coaching that individual or a particular thought in your head?

Love

Jen

PS Want to share a link to a blog post from the last week? – Take part in our Monday Invite on our Facebook page here.

About the Author

Jen WallerJen Waller is on a mission to support, nurture and encourage coaching skills and talents from non-coach to coach and beyond.

She has created a free 7 day e-course about how to create your own unique coaching welcome pack that works for you and your clients. Get your copy here.


Parallel conversations and coaching 1

Coach Liz Scott shares her expertise and knowledge in today’s guest post.

Parallel conversations and coaching

by Liz Scott

What’s a parallel conversation? Let me give you an example. The other day I was meeting a friend for coffee at ‘Marsh Mills Sainsbury’s. She was late – so I thought I’d give her a call.

On answering the phone she assured me that she had already arrived and was waiting for me. Whilst still on the phone I looked around the cafe but she was nowhere to be seen. She was insistent that she was there and said she was moving towards the till and the food counter. Still I could see no one.

It was very frustrating; I stood up too and said I was moving towards the food counter could she see me? This conversation carried on for what seemed an age (but was only about a minute!). “You are at Marsh Mills?” She asked me. “Yes,” I said, “I’m at the Sainsbury’s café.”

Suddenly the penny dropped and we realised that we had arrived in different locations. I had gone to Sainsbury’s she had gone to a pub called ‘Marsh Mills’. We had been having a parallel conversation on the phone, both thinking we were talking about the same thing, but meaning something very different.

It’s a great reminder for coaching. Never assume you really know what your client it talking about. As the words come out of their mouth you will no doubt understand some of what they are saying. However, there is an iceberg of meaning beneath the surface: most of which you’ll never have access to. When they talk of ‘stress’ or ‘efficiency’ or ‘feeling vulnerable’ you will never really understand what it means. If you do make an assumption and you get it wrong it can jolt the client out of their journey of discovery.

How do you avoid going down the road of a parallel conversation? Don’t feel you have to be wise, or smart or overly clever. Use the language that they are using, and have a light touch. Remember – less is more. This means never assume you know what they really mean and give them the space to resolve whatever they need. If you can do this then you will find your coaching can become incredibly powerful.

About the Author/Further Resources

Liz Scott is the co-founder of Coaching Connect.  Coaching Connect brings coaches together to share experience and expertise both on the web and at popular coaching events.  Meet like minded coaches at the next Coaching Connect events on March 16th click http://coachingconnect2012.eventbrite.com/ for details.