coaching welcome pack


Coaching “real people” 2

I’ve had several conversations recently with individuals that have revolved around coaching “real people.”

Now if you, like me, have been known to take someone’s language literally that can conjure all sorts of mental images appropriate for the run up to Halloween of coaching seasons with zombies! However, what they actually mean is coaching someone outside of a coaching training season.

For some reason many seem to have equated any coaching conversations that they have had in a training season as being a “role play” Apparently, the person that they were coaching was not using a real situation and giving fake answers.

When asked if they were given the brief to do a role-play, I’ve not had one person tell me that yes that was what they were told to do. When I also check if they had also been a coachee, the answer is normally yes and they had used a real life situation.

If you have found yourself in a similar situation, possibly feeling some fear and apprehension, I have a question for you. What if, you had already coached real people? What would you do differently if that was the case?

Sometimes what individuals tell themselves is that it will be different if the client doesn’t have an existing knowledge of the coaching model you have been taught to use. (Presuming that you are using a model.)

It’s true that someone without any knowledge of the coaching model may be confused if you use “jargon” or “terminology”. So you can either explain what any terminology means or just phrase it using language that they do understand.

In my experience the main difference is that someone without an interest in the skills of coaching is that they are not focusing at all upon how you are working, the questions you are asking etc. Their interest is about the outcome of your conversation not the techniques you’ve used.

Other people think that when they work with “real people” that they have to prove that coaching works. Personally I find that focusing on proving coaching works generally adds extra pressure and shifts the focus away from the individual in front of you and being of assistance to them. I find that the more I focus on being of service to my clients the more of a positive impact that conversation can have and, if they want it, provides more proof that coaching works.

This is often connected to using free sessions as part of your marketing strategy. I’m not advising not to use that as part of your approach – If that works for you then, of course, by all means keep using it. I will offer the suggestion that you can demonstrate and see if you and your potential client are a good match without focusing on proving coaching works.

Moving forward coaching “real people”

If you have found yourself stuck because you have some fear or apprehension about coaching a “real person” here are some possible ways you could move forward:

  • Take a small step to get the momentum going. That will be unique to you but perhaps coaching someone with coaching experience that wasn’t on your coaching training is one option.
  • Take a large leap – “feel the fear and do it anyway.” Do a coaching season with someone who you think is “real”!
  • Recognise you already have been coaching “real people” and choose to invite people who you think it would be fun to coach.
  • Find a coach/mentor you are comfortable with to work with you

There will be other approaches you could take and if none of the above appeals, then the following question may be of use:

What would have to happen for you to coach “real people”?

Or (if you’re feeling particularly daring 😉 )

What would have to happen for you to feel comfortable coaching “real people”?

Feel free to share your answers and thoughts below and click submit comment.


“Every gig is like 100 rehearsals.”

The above quote is from the band The Feeling. It was a comment said during an interview following a small live show where they had “tried out” some new songs in front of a live audience. They went on to explain that with the live feedback from the audience they can make immediate adjustments to how and what they are playing – feedback that is just not available within the rehearsal room.

So why am I including such a quote on a blog about coaching? To me, there are a couple of similarities with what I have observed successful & skilled coaches do and the sentiments in that 6 word quote.

  • They don’t just “rehearse” they actual go out and coach people.

Yes, I know that, for some, this is a really scary prospect. It may feel safer to just do another course, “rehearse” another batch of questions you could ask or study a new technique. Don’t get me wrong they are all one of a number of fantastic development approaches and things that many successful and skills coaches also do, however none of it is of any use to your potential clients if you don’t actually go and put it into practice!

There is so much value to be got from actually working with an individual, normally you’ll find you get a boost in confidence because it turns out to be far less scary than any story you may tell yourself in advance. (To my knowledge, there have been no reported fatalities because a coach didn’t immediately know “the right” question in a coaching session – if you know different by all means let me know 😉 )

While some may think that they have to be “perfect” before they work with “real clients”, I’d disagree. I have a belief that as a working coach there is so much potential to keep learning, developing skills and creating new approaches.

You’ll also find that you learn a lot from working practically instead of theoretically.

  • They are flexible enough to use feedback and observation to make immediate adjustments to how and what they are doing.

In a coaching training/skills development situation you may well have been asked specifically to use a particular technique or approach for an exercise. This is because the main focus of the experience is developing your skills as a coach.

When working with a “real life” client (as opposed to one on a training exercise) their focus is about getting a result, they don’t care if you adjusted a question or a technique if it made a positive difference for them. It really isn’t important to them that you only did 5 steps of a 6-step technique etc, if they got something out of the session!

There is absolutely nothing wrong with starting with one technique or approach and being flexible enough to alter that approach by the real time feedback your client is giving you. Personally I think it’s actually a sign of a coach who is really listening and paying attention to their client that they are capable and prepared to easily change their approach.

Word of caution: I’m conscious that using this quote may suggest that a coaching session is a performance and that you “play the part” of a coach. While “acting as if” is an approach some may take, personally I would suggest that this does have a potential downside. When you “act as if” you are someone else, rather than yourself, you can feel like a fraud – which makes sense when you consider logically you are playing a part.

If you find yourself in the situation where you are just waiting to … before you actually start working with a real life client I invite you to go and do a coaching session anyway. You don’t have to ask for an exchange of money, or even set the expectations high about what a client will get from the session but go and experience what it’s like to work with a “real life” client. Oh and you may want to consider having fun while you do it 😉

Do you agree or disagree with any of the above? Perhaps you want to make a public commitment to do some coaching of your own. Feel free to leave your thoughts below and click submit comment.


What is the difference between the first and second coaching session?

This was a question that landed in my in box earlier this week so I thought I’d publish a general answer here.

I’ll premise my answer with each coach will develop their own style and system of working so if any of the following contradicts your approach then if it’s working for you and your clients then that is great. You’ll notice that this piece will present various options of how you may want to work with your clients. I invite you to consider what your preferences are.

My initial response was that a coaching conversation is a coaching conversation – I suggest you use all your skills and knowledge to the best of your current ability depending upon what the client in front of you is saying and doing at that moment. Then I thought some more.

Timing

Many coaches, including myself, allow extra time for the first coaching session. It’s a session that often allows you and your client to really focus upon where they are and what is getting in their way.

Personally I like to harness the motivation that a client has and kick start our work together. It also allows time to gently eliminate any remaining fears that they may have about our work together and what they imagine they will have to do to get to where they want.

Location

Some coaches and clients prefer that their first session is face to face and then provide follow up via the phone, other’s coaching service is offered via the same medium at all time or as they use the one that best suites a particular clients situation. If you are just starting out as a coach you could find the way that works best for you and your clients by experiencing all combinations.

Coaches Preparation

As a coach I personally think there is little difference in the preparation for a first and second session – with the possible exception of any review you like to do prior to the session. If you ask your client to do any preparation prior to the session it may be different for the first and second session. If you review notes you have previously taken again you will have the addition of the first sessions notes by session two.

Clients Preparation

Some coaches like to send a welcome pack to a client prior to the first session – for more information about what you can include in your welcome pack visit here. This may include sections that you ask the client to complete prior to your first session.

You may have different questions that you would like your clients to complete, or consider, prior to any subsequent sessions.

Content

Some coaches have their own program that they work with so that they know that on week 2 they will cover x with their client. I’m presuming if you are reading a post with a title of what is the difference between the first and second coaching session you are not such a coach. However, it would be remiss of me to ignore the fact that some coaches do work this way and have success with their clients.

Some coaches will also use the first session to discuss, maybe even complete, some form of initial questionnaire or “assessment.” It may be that it is a questionnaire designed specifically by that coach or an assessment that they are trained to use e.g. “Myres-Briggs”. It is not compulsory to include this and it will appeal to some clients more than others, just as some coaches will love to use them and others will find that it does not fit into their style of working.

I’ve heard some coaches mention that “each coaching session builds upon the last” and in a sense it can. As you work together you will begin to be more aware of a clients previous achievements and their progress towards a given goal. You may also find that, as your client trusts you more that they are quicker at sharing what is going on for them. Sometimes you may find that what the client wants to address in this season is a direct follow on from last weeks session.

However, my belief is that coaching is not just about the time that I spend with a client on the phone or in front of me in a face – to – face session. I believe that coaching extends beyond that time and into the rest of my clients life. After all isn’t that why many of us invite clients to commit to some form of homework/action etc before our next session?

Where a client finishes one session is not necessarily the same place that they start the next one. The thing I encourage you to be aware of is that your client can change their beliefs etc outside as well as within the coaching session. This may be as a direct result of the “homework” that has been agreed upon, from a seed that was planted during the last session or something else entirely.

Something that seemed to be a big issue during one session may have melted away naturally by the next session. This means that there may be no need to build upon anything from a previous session as the client may have decided to start on something new.

What else is different between a first and second coaching session? If there is something that you think I’ve missed then feel free to add your own thoughts in the section below and click submit.


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