Before setting up my own coaching practice full time I was employed in the training and development team of a multi-national company. One of the departments I particularly loved working with was the contact centre – the very nature of the work of a contact centre involves a lot of communication with people over the … Read more
It’s possible that the scenario that you are coaching in is likely to partly influence the focus and perspective of how you judge a specific coaching session. If you are coaching where you are developing and practicing a specific ability in a training environment then perhaps you will use how you performed a specific technique, … Read more
On Mondays post a comment by Dave Doran asked my thoughts about using the question why. I thought Dave’s question was great and an interesting topic that deserved a post all of it’s own. So here are more thoughts: Some of you may have attended a training that has specifically taught you that in coaching … Read more
What to put in your coaching welcome pack A 7 Day e-course to create your own unique welcome pack to suite you AND your clients. Enter your details below to start getting a 7 part step-by-step guide that talks you through creating your own coaching welcome pack. My aim with these emails is to provide … Read more
Several years ago I was attending an HR/training exhibition/conference. One of the exhibiters that I got speaking to was a company that specialised in coaching. Quickly this individual read my name label, which also had my then job title of a trainer. The very first question they asked me was do you use coaching, followed … Read more
Depending upon your style and type of coaching it is quite within the realms of possibility that there will be more individuals involved in your coaching other than the individual you are coaching. There will off course be specific jargon and language that applies to your specific area of coaching – in the corporate world … Read more
As a student I worked part time in a coffee shop and café. One of the very things I remember being encouraged by the manager is to look busy, just in case the owner arrived. This meant that we would often be doing things just for the sake of doing stuff and looking busy. While … Read more
When I initially started writing this piece the opening line was at the risk of sounding like Gregory House from the TV show House – All clients lie. Upon reflection I thought that was probably a harsh sweeping generalisation so I will amend it to: I’ve never coached anyone, over a period of time, who … Read more