Day 4


Yesterday we discussed introductory letters and coaching agreements.

If you have completed your action assignments you will have no doubt already noticed that you have already got a strong beginning of a welcome pack in draft format.

If you haven’t completed every action assignment then it’s still very possible for you to go back and quickly complete those. If you can’t find the previous days email easily then if you click here you can find a link to the previous days messages.

Today we are going to be focusing even more upon your client.

Fact-finding

Coaching can begin before your first proper session. You can skilfully use your welcome pack to begin to work with your client before that first call or meeting.

Other than providing procedural and scene setting information, what coaching questions do you want to be asking your client at the beginning of your relationship?

Fact-finding may be a slightly misleading sub-heading because often mixed in with facts; you’ll also find interpretation of events. What we begin to find out about are the client’s beliefs, their values and other stories that they may have been telling themselves. Used wisely you can already begin to identify where they are stuck and where they want to be heading.

Think about what beliefs and expectations would help your clients get the quickest and easiest change.

It may be possible to begin to open them up to these possibilities by the questions that you ask and what you presuppose is true with the question.

For example, a belief that change is possible is a useful one for a client to hold. A question that asks about what change they want in a certain time period will automatically get them considering that change is possible.

Watch the language that you use. The use of “jargon” may depend upon your client base. For certain niches it may be appropriate to use “jargon” as it would be normal everyday language for your client.

Action Assignment

1. Review the fact-finding section and draft out anything you would want to include and ask your ideal client.

2. Re-read your answer(s) to the first half of today’s action assignment. Is there any language in there that your ideal client would not recognise or understand?

3. Check if this is likely to be language that they are familiar with. You probably want their focus to be upon answering your questions and following your instructions – not interpreting what you could mean.

Tomorrow we will continue to build your growing welcome pack, created in your own style to work with your own clients.

Love

Jen

P.S. If you really can’t wait to tomorrow for part 5 click here but I do strongly encourage you to complete today’s action assignment first.